Care Coordinator - Fort Garland, CO

PeopleCare Health Services•Fort Garland, CO

16h•$43,050 - $53,340

About The Position

The Care Coordinator position provides case management for an assigned caseload of clients under PeopleCare Health Services. The primary goal of Case Management is to ensure the delivery of appropriate services based on the client’s care plan and that services are being provided properly and with quality by assigned care staff. In addition, case management includes coordination of care with clients SEP, family, medical personnel, and any other agencies providing services.

Requirements

High school diploma or equivalent required
Ability to communicate pleasantly, professionally, and effectively with office staff and third parties in person, in writing, and over the phone
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Demonstrates initiative regarding collaboration and independently performs high-quality work
Familiarity with the concepts, practices, and procedures of the home care industry
Ability to function well in a high-paced and, at times, stressful environment
Proficient with Microsoft Office Suite and other related software
Excellent time management skills with a proven ability to meet deadlines
Excellent organizational skills and attention to detail
Strong analytical and problem-solving skills
Ability to prioritize tasks and delegate them when appropriate
Excellent problem-solving skills
Thorough in all aspects of the job
Collaborative and Coachable

Nice To Haves

Experience in the field of home health care is preferred but not required
Experience managing a home and family or caring for disabled individuals is highly desirable
Professional experience in the field of customer service

Responsibilities

Case Loads: Maintain assigned evolving caseload.
90 Day Visits/CSRs: In coordination with Agency Manager and program team members, schedule, complete, prep, and document state-required 90-day visits and/or continued stay reviews (CSRs)
Intake Assessment: In coordination with program team members, prep and perform assessment and intake of new clients for HCBS, VA, Region 10, and Private Pay.
Scheduling: In coordination with Agency Manager and program team members, select, schedule, and coordinate caregivers based on assessment information and care plan information for new and existing clients/consumers.
Attend Meetings as assigned.
Coverage Assurance: Assist Schedulers when responding to situations where scheduling conflicts, emergencies, and/or “call outs” arise. Client schedule must be complete for the next business day/weekend before leaving each day. Work client shifts as required to meet regulatory requirements and company policy.
Client &Employee Satisfaction: Contact clients/employees via telephone call or drop-in visit, on a scheduled or impromptu basis to receive feedback to ensure the service meets the goals outlined in the care plan. Document and respond promptly to client or staff complaints, and review complaints with the Agency Manager.
Electronic Visit Verification (EVV): Ensure appropriate paperwork on an annual basis for any eligible employee is submitted on a timely basis.
Annual Training: To participate and support Annual Training, as required.
Client Files: Keep all client files current and in compliance.
On-Call: Accept on-call duty as assigned by the Agency Manager.
Training and Orientation: Provide On-Boarding Caregiver check-off as needed.
Reporting: Enter necessary quality management and reporting responsibilities and reports as assigned by the Agency Manager.
Regulatory Compliance: Maintain knowledge of and ensure company compliance with all applicable local, state, and federal laws and regulations concerning the operation and provision of home care service personnel, including but not limited to all ongoing requirements for continuing professional education.
Recruitment & Hiring: In conjunction with the Agency Manager and program team members, provide support efforts about the ongoing need to recruit, hire and train Caregivers, including protocols and processes.
Surveys and Audits: To be available for all survey and audit requirements and assignments.
Self-Evaluation and self-performance reviews: At a minimum, every month, journal self-performance.