Care Coordinator Full Time

Elliott Physical Therapy•Hingham, MA

20h

About The Position

Works within an administrative team and alongside a clinical team to produce an outstanding patient experience and a productive clinic at Elliott Physical Therapy.

Requirements

Commitment to excellence and high standards.
Proven customer service skills.
Excellent written and oral communication skills.
Ability to deal effectively with diverse individuals at all organizational levels.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Proficient in Google Suite.
Proven ability to handle multiple projects and meet deadlines.
Good judgment with the ability to make timely and sound decisions.

Responsibilities

Greets all coming through the door and creates a warm, welcoming environment.
Responsible for directing incoming calls in a courteous manner.
Checks in patients and collects copayments, coinsurance and deductible payments.
Reconciles daily balances and deposits. Updates clinic deposit log daily.
Schedules daily appointments, moving, cancelling or deleting appointments as appropriate.
Obtains new patient information necessary to create patient charts and schedule initial evaluations.
Maintains patient charts.
Follows HIPAA guidelines to respect patients’ privacy and confidentiality of patients’ medical records.
Prepares reports and correspondence as needed.
Keeps track of office supplies and inventory.
Performs general clerical/administrative duties as needed including, but not limited to, scanning, faxing, copying, and mailing.
Works with the Authorization & Verification Coordinator to ensure all patients are authorized and verified for visits.
Works with Clinical Manager and Physical Therapists to maintain patients’ scheduling according to their Plans of Care.
Works with Office Manager and Clinical Manager to reach clinic goals and expectations.
Attends monthly clinic meetings.
Represents Elliott Physical Therapy within our community and understands the importance of community involvement.
Shares clinic cleanliness duties with PTs, CM, and OM.
Performs other related duties as assigned by management.