Care Coordinator (contract) Bilingual ( English& Spanish)
About The Position
Mae is looking for a Care Coordinator who is passionate about maternal health equity to support Medicaid payer pilots and member level engagement to address the growing disparity in Black maternal health outcomes. As a care coordinator, you will be responsible for supporting and navigating care for members of key payer contracts across a variety of Medicaid landscapes. The care coordinator will be responsible for maintaining positive relationships with internal and external parties, being the liaison between the member, the Mae team and partner care management teams, and ensuring all documentation has been completed.
Requirements
- Highly organized, able to manage time effectively, and comfortable working across multiple workstreams concurrently
- Comfortably managing outreach responsibilities across different clients
- 3-5 years of experience in social work, nursing, or a healthcare-related field
- Knowledge of referral coordination to community and private/public resources
- Relationship management experience
- Demonstrates efficiency and consistency in meeting daily outreach quotas
- Is tech-savvy and confident using computer systems to manage and document outreach
- Strong written and verbal communication and presentation skills
- Can manage time effectively and work both independently and collaboratively
- Has strong communication skills and is comfortable speaking with clients over the phone
- Bilingual ( English & Spanish) required
Nice To Haves
- Birthwork / Doula experience a plus
Responsibilities
- Conducting needs assessments and screeners which includes psycho-social, physical, medical, behavioral, environmental, and financial parameters
- Utilizes influencing / motivational skills to ensure maximum member engagement
- Helps member actively participate with their provider in healthcare decision-making
- Acts as an advocate for member’s physical, behavioral and social structural care needs by identifying and addressing gaps
- Managing care plans and referrals with payer care management teams and serve as point of contact to ensure services are rendered appropriately
- Manage communication and relationship (phone, e-mail, presentations) with member
- Promote appropriate use of clinical and social structural benefits among members
- Identifies and escalates quality of care issues through established channels
- Facilitates a team approach and educates team on member-focused approach to care
- Identifies high-risk factors and service needs that may impact member outcomes and care plan components
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
