Care Coordinator, Experienced (IKC)
About The Position
Join DaVita Integrated Kidney Care (IKC) as a Care Coordinator – Nurse Practitioner Primary Care Pilot The Opportunity It takes a village to care for our patients, and as a Care Coordinator (CC), you’ll be at the forefront of healthcare innovation. This is not your standard scheduling role; you will be a key player in a specialized program where Nurse Practitioners (NPs) serve as independent, "primary care-lite" providers for complex CKD and ESKD patients. We are looking for a candidate who is excited about care redesign and thrives in an evolving environment. If you have a passion for nephrology, dialysis, or the future of primary care, you belong in our Village. Location & Logistics Role Type: 100% Remote. Time Zone: Must be based in or operate within the Central Time Zone to align with the Lincoln, NE and Des Moines, IA markets. Schedule: Full-Time, Monday–Friday. Daily start time between 7:00–8:00 AM Home Office Requirements: Quiet, private space with high-speed internet.
Requirements
- High School Diploma or GED required.
- Experience: 2+ years of experience in a professional office or clinical environment.
- Tech-Savvy: Proficiency in Microsoft Office (Excel, Outlook) and experience with Electronic Medical Records (EMR).
- The "Innovator" Mindset: You are excited about care redesign. You aren't just looking for a task-oriented role; you want to be part of a team building something new. You are comfortable with ambiguity and growth.
- Excellent Communication: You can communicate with clarity, empathy, and professionalism with patients, providers, and office staff.
- Autonomous & Collaborative: You are a self-starter who works well remotely, yet you value being a highly visible, communicative member of a small, agile team.
- Discretion: Ability to handle confidential patient information with the highest level of integrity.
Nice To Haves
- Passion for the Mission: A genuine interest in nephrology, dialysis, or primary care. You are excited about the challenge of improving health outcomes for CKD and ESKD patients.
- Clinical Office Experience: 1–3 years of experience in a medical office, particularly in scheduling, referrals, or care management.
- Clinical Exposure: CNA, MA, or similar clinical background is a major plus.
Responsibilities
- Strategic Scheduling: Own the scheduling process for NP patient panels. You will balance complex schedules, facilitate outreach to patients for upcoming visits, and ensure the NP’s time is optimized for high-impact patient interactions.
- Care Coordination: Assist in navigating patients through the continuum of care. Help move patients through identified care pathways under the guidance of the NP and the local nephrology practice team.
- Communication Hub: Act as the primary liaison between patients, the NP, and the partner nephrology office. Manage inbound and outbound communications to resolve scheduling conflicts, confirm appointments, and collect patient information.
- Innovation Partner: Participate in workflow optimization. Refine processes and improve patient experience.
- Documentation & Compliance: Maintain accurate, real-time documentation in the Electronic Medical Record (EMR) to ensure care teams have the information they need to succeed.
- Resource Navigation: Identify and coordinate resources, referrals, and appointments, collaborating with the broader care team to ensure patients have access to the care they need.
Benefits
- More than just pay, our DaVita Rewards package connects teammates to what matters most.
- Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment.
- Below are some of our benefit offerings.
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
