Care Coordinator, Edison

Relation Insurance Services • Tulsa, OK

8d • $47,000 - $59,000

About The Position

The Patient Care Coordinator plays a pivotal role in ensuring every member traveling through the Edison Center of Excellence Program receives seamless, compassionate, and expert support throughout their healthcare journey. The individual in this position is a trusted point of contact, who not only manages logistics and care coordination, but also advocates for patient needs, removes barriers to care, and delivers an exceptional experience that reflects our commitment to quality and empathy.

Requirements

• High School diploma or equivalent.
• A minimum of 2 years’ experience in patient engagement, care coordination, population health, or member outreach roles.
• Proven ability to handle outbound calls, motivate patients, prioritize tasks, make critical decisions, and manage escalations.
• Exceptional verbal communication and relationship-building skills, with the ability to quickly earn trust and engage diverse populations.
• Deep understanding of clinical programs, care pathways, and health plan operations, enabling you to educate and empower patients.
• Strong problem-solving abilities, organizational skills, and accountability, thriving both independently and as part of a collaborative team.
• Proficiency with telephonic and virtual engagement platforms, care management software, and secure messaging tools.
• Demonstrated empathy, active listening, and a patient-centered approach in all interactions.
• Knowledge of HIPAA and health plan regulatory requirements.

Nice To Haves

• Four year degree in a healthcare-related field highly preferred.
• Experience as a medical assistant, clinician, or care coordinator is a plus.

Responsibilities

• Serves as the first point of contact for potential patients, providing clear, knowledgeable guidance about the Edison Center of Excellence Program and its benefits.
• Proactively manages patient caseloads, ensuring each member receives personalized attention and timely follow-up from initial outreach through the completion of their care journey.
• Coordinates all aspects of patient travel, including booking arrangements, creating detailed itineraries, and supporting patients during emergencies via a 24/7 travel line.
• Facilitates referrals and paperwork, acting as a liaison between patients and Center of Excellence providers to streamline access to top-tier clinical care.
• Advocates for patients by addressing their needs with empathy, navigating sensitive health conversations, and helping them overcome clinical, logistical, or benefits-related challenges.
• Maintains meticulous documentation of all patient interactions, ensuring accuracy and compliance with regulatory standards.
• Collaborates with cross-functional care teams to deliver integrated support, leveraging technology and virtual tools to enhance patient engagement.
• Monitors and confirms patient eligibility monthly, ensuring ongoing access to program benefits and resources.
• Consistently meets or exceeds outreach and engagement targets, demonstrating a proactive mindset and commitment to continuous improvement.
• Performs other projects, duties, and tasks, as assigned.

Benefits

• Competitive pay.
• A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays and more.
• Career advancement and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees