Care Coordinator

Lutheran Community Services Northwest•Kennewick, WA

About The Position

Lutheran Community Services NW is a non-profit organization dedicated to serving communities throughout Washington, Oregon, and Idaho with a wide range of services for individuals of all ages and backgrounds. All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope The Care Coordinator position works with youth and families enrolled in the WISe program as a core member of a collaborative care team, facilitating the Child and Family Team (CFT) process and supporting individualized care. This role delivers community-based services in settings chosen by the family and requires flexibility, including evening hours and participation in a rotating 24/7 on-call schedule as assigned. At LCSNW, employees take pride in work that makes a real difference in the lives of individuals, families, and communities while having the flexibility and autonomy to manage their responsibilities. Staff value a supportive, team-oriented environment where people help one another succeed and remain connected through a shared commitment to the mission. This is work that matters, done alongside people who care how it’s done.

Requirements

One year of related experience; (in behavioral health, social work, psychology, or a related field)
Bachelor’s degree in social work, psychology, or a related field required.
A Certified Peer Support Specialist or equivalent credential and a minimum of one year of relevant experience may be considered in place of a degree.
Counselor Agency Affiliated is required within (60) days of hire. Equivalent credentials may be accepted based on program or location requirements.
Fluency in English is required by the program, both spoken and written.
Intermediate proficiency in business applications and productivity suites.
Demonstrates resilience, awareness and self-regulation in navigating challenges, conflict and obstacles/barriers.
Thrives in a diverse and multicultural environment; works with cross-functional teams to develop and implement strategies to enhance end-user experiences throughout the service lifecycle
Demonstrates exceptional commitment to serving and advocating for diverse and marginalized populations
Successfully completes tasks in a moderately noisy environment
Interacts with others and performs tasks in person and using technology, with moderate periods of stationary activity and moderate periods of increased physical activity including sitting, standing, and walking. Driving and traveling to community locations.
The position also requires verbal and written communication, computer and phone use, and work in varied office, homes, and community environments.
Move equipment/materials weighing up to (25) pounds.
Travels between worksites regularly; responsible for transporting clients in personal and/or agency vehicles, which requires valid driver’s license, auto insurance, and motor vehicle records clearance
Works in a variety of settings, including and not limited to LCSNW office locations, partner agency and community-based settings, client homes, outdoor settings in varying weather conditions, and faith-based settings such as churches.
Meets LCSNW criminal background clearance requirements and other job-relevant clearances as required by the State or program

Responsibilities

Maintain an active caseload of up to 15 youth and their families enrolled in the WISe program while meeting established productivity expectations and providing ongoing coordination and support throughout their participation.
Assemble, coordinate, and facilitate the Child and Family Team (CFT), including engaging formal and natural supports, preparing and leading meetings, guiding the team through the WISe process, and ensuring timely follow-up and distribution of Plans of Care and meeting outcomes.
Partner with youth and families to assess strengths, needs, and priorities, and develop, implement, and regularly update individualized Plans of Care based on family voice and choice.
Serve as the central point of communication for the WISe team, ensuring consistent coordination, collaboration, and sharing information among youth, families, and service providers.
Identify and address barriers to participation, collaborating with youth, families, and team members to support engagement and access to services.
Meet productivity and documentation expectations for the role, including timely completion of progress notes, Plans of Care, CFT documentation, and other required records with established timelines, in accordance with LCSNW policies, WISe program requirements, and Medicaid standards.
Provide community-based services, including travel to family homes and community locations, transportation of youth and families as needed, and participation in a rotating 24/7 on-call schedule as assigned.

Benefits

A 37.5 per hour work week to ensure work/life balance
Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
Employer-paid short- and long-term disability insurance
Life insurance coverage at no cost to you
Up to 2 weeks of vacation in your first year (based on hours worked)
Up to 2 weeks of sick leave (based on hours worked)
12 paid agency recognized holidays
2 floating holidays to use your way
403(b) retirement plan with employer matching (eligibility applies)
Access to our Employee Assistance Program (EAP) for you and your family
Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status