Care Customer Experience Intern

Samsung • Plano, TX

1d • Onsite

About The Position

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us. Samsung Electronics America, Inc. is now accepting applications for its Summer 2026 Intern Program. This exciting opportunity offers a paid, 10-week experience for selected senior or recently graduated students. The program will run from June 1 to August 7. Eligible students will be seniors or recent graduates, possess U.S. work authorization, and be able to work full-time on a 5-day-per-week on-site schedule. Additionally, participation in this program requires that you be located in the United States for the duration of the engagement. Applications will be reviewed on a rolling basis, so early submission is encouraged. The application window is open until March 15, 2026; however, it may close earlier if all available roles are filled. Applications submitted after the application window or once a role is closed/projects are full will not be considered. We are seeking a passionate and detail-oriented Care Customer Experience Intern to join our team in Plano, TX. This internship offers a unique opportunity to contribute to enhancing customer satisfaction and improving the overall customer experience for Samsung's Care services. The intern will work closely with cross-functional teams to analyze customer feedback, identify areas for improvement, and implement actionable strategies to elevate the customer journey.

Requirements

• Currently enrolled in a Bachelor's degree program in Business, Marketing, Communications, or a related field.
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Proficiency in MS Office Suite (Excel, PowerPoint, Word).
• Experience with Project Management software/programs such as Confluence, JIRA, or similar tools.
• Familiarity with Vizio/Adobe design tools for creating visual presentations or reports.
• Skilled in data visualization and analysis using Power BI, Tableau, or Excel.
• Excellent written and verbal communication skills.

Nice To Haves

• Experience in customer service, support, or related roles.
• Familiarity with CRM tools or customer experience platforms.
• Knowledge of data analysis tools such as Excel or Tableau.
• Experience in creating customer journey maps or process improvement initiatives.

Responsibilities

• Conduct research and analysis on customer feedback and support interactions to identify trends and areas for improvement.
• Collaborate with the Care team to develop and implement strategies aimed at enhancing the customer experience.
• Assist in creating and maintaining customer journey maps to visualize and optimize the customer experience.
• Support the development of training materials and resources for Care representatives to improve service quality.
• Monitor and report on key performance indicators (KPIs) related to customer satisfaction and service efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern