Care Management Associate Behavioral Health Analyst - Must reside in Ohio
About The Position
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: The Care Associate Behavioral Health Analyst provides services to clinical teams in support of optimal care. What you will do: Assists members locate services. Facilitates follow-up calls. Collects information on member progress and adherence to treatment plan. Provides information to members regarding mental health and substance abuse benefits, community treatment resources, mental health managed care programs, and Aetna policies and procedures. Reviews member adherence with treatment plan, identifies obstacles to compliance, identifies resources to address social determinants of health and barriers to stabilization. Makes referrals to care connections for those without adequate aftercare appts. Serves as liaison between inpatient staff at hospitals to assure timely discharge appts. Participates in reporting activities including data collection, tracking, analysis and preparation. Activities may include QI initiatives; post discharge and recidivism follow up reporting. Works closely with clinicians in collaborative support
Requirements
- Must reside in OHIO
- 2 years' Healthcare or Behavioral Health experience
- Required to use a residential broadband service with internet speeds of at least 25 mbps/3mbps in order to ensure sufficient speed to adequately perform work duties.
- Must possess reliable transportation and be willing and able to travel up to 10% of the time.
- Mileage is reimbursed per our company expense reimbursement policy
- High School Diploma/GED
Nice To Haves
- 2 years Behavioral Health experience working with mental health population
- Communicating for impact, handling service challenges, maximizing work practices and organizational excellence.
Responsibilities
- Assists members locate services.
- Facilitates follow-up calls.
- Collects information on member progress and adherence to treatment plan.
- Provides information to members regarding mental health and substance abuse benefits, community treatment resources, mental health managed care programs, and Aetna policies and procedures.
- Reviews member adherence with treatment plan, identifies obstacles to compliance, identifies resources to address social determinants of health and barriers to stabilization.
- Makes referrals to care connections for those without adequate aftercare appts.
- Serves as liaison between inpatient staff at hospitals to assure timely discharge appts.
- Participates in reporting activities including data collection, tracking, analysis and preparation.
- Activities may include QI initiatives; post discharge and recidivism follow up reporting.
- Works closely with clinicians in collaborative support
Benefits
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
