Care Management Educator- Case Management- Days

Orlando Health • Ocoee, FL

1d • Onsite

About The Position

Care Management Educator- Case Management- Days

Position Summary

ORLANDO HEALTH – HEALTH CENTRAL HOSPITAL
Located in Ocoee, Florida, Orlando Health – Health Central Hospital is a 252-bed comprehensive medical and
surgical acute-care facility that has been serving the residents of west Orange County for more than 70 years.
Services range from 24/7 emergency care to cardiovascular and stroke care, neurosciences, oncology, orthopedics,
minimally invasive robotic surgery and more. Our hospital has accreditations and designations in many specialty
services, including bariatric surgery, spine surgery, stroke, and hip and knee joint replacement. We also have earned
2024-25 High Performing Hospital ratings in five areas – COPD, diabetes, heart attack, heart failure and hip
replacement – from U.S. News & World Report, and 2024 Top Teaching Hospital recognition from The Leapfrog Group.
Orlando Health – Health Central is part of the Orlando Health system of care, which includes award-winning hospitals
and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s
east to west coasts, Central Alabama and Puerto Rico. Collectively, our team members honor our over 100-year
legacy by providing professional and compassionate care to the patients, families and communities we serve.
Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE
education programs and well-being services to support you and your family through every stage of life. We begin
your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions.
“Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.
Position Summary
Assistsin the educational needs assessment and development of an educational plan for the Care Management Department. Develops and implements a robust onboarding plan for new care management team members.

Requirements

• Graduate of an approved school of nursing; or,
• Master’s degree from an accredited school of Social Work, Mental Health, or Psychology isrequired or related field.
• RN must have experience in utilizationmanagement and proficient with InterQual and MCG.
• Florida RN license required andmaintained current, if graduated from an approved school of nursing.
• BLS/Healthcare Provider Certification within 90 days of hire.
• Maintains Florida state (Chapter 491 Florida Statutes) licensure as a Licensed Clinical Social Worker or Licensed Mental Health Counselor if licensed in these fields or obtains licensure within two (2) years of hire.
• Three (3) years of experience in acute hospital care management, care coordination and utilization management.
• Effective written and verbal communication skills.
• Excellent presentation skills.

Responsibilities

• Facilitates Care Management training for operational areas.
• Collaborates with the Corporate Learning Specialist to create a robust onboarding process for new team members.
• Assists in standardizes new employee orientation and maintains training materials and competencies.
• Assistsin creating clinical competenciesfor all levels of clinicalstaff.
• Assists with Care Management preceptor development.
• Performsregular auditsof Care Managementteammember documentationfor performance improvement activitiesandeducational purposes.
• Develops educational programsin collaboration with the Corporate Learning Specialist, clinicians, and Care Management Leadership Team
• Provides general and specialty education to prepare care management staff to be safe, efficient, and competent.
• Represents department as point person to organize training requests, schedules, and venues.
• Demonstrates excellence in presentation skills, capturing audience attention and achieving high engagement from the team.
• Gathers performance feedback for managers on students’ achievement during training.
• Collaborates with Physician Advisors to identify educational opportunities.
• Collaborates with the Corporate Learning Specialist to ensure new processes are documented for training purposes.
• Proficientin the use of all Care Management applications
• Effectively communicates and serves as a subject matter expert on Care Management applications.
• Maintainsreasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Assiststhe Corporate Learning Specialist with developing new education/information,maintaining the Care Management SharePoint site and other duties of the learning team.
• Serves as a liaison and informal consultant to other site departmentsregarding educational efforts.
• Participatesin processimprovement activities as assigned.
• Always demonstrates a positive attitude and professional appearance.
• Acts as a resource for team members

Benefits

• Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life.
• We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level