Care Manager Optum Apopka

UnitedHealth Group•Apopka, FL

About The Position

Opportunities at WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will join a team who shares your passion for helping people achieve better health. With opportunities for physicians, clinical staff and non-patient-facing roles, you can make a difference with us as you discover the meaning behind Caring. Connecting. Growing together. The Healthcare Coordinator is responsible for successfully supporting patients with stable chronic health conditions to navigate the healthcare system. The Healthcare Coordinator assists in developing patient empowerment by acting as an educator, resource, and advocate for patients and their families to ensure a maximum quality of life. The Healthcare Coordinator interacts and collaborates with multidisciplinary care teams, to include physicians, nurses, pharmacists, laboratory technologists, social workers, and other educators. The Healthcare Coordinator works in a less structured, self-directed environment and performs all nursing duties within the scope of a LPN/RN license of the applicable state board of nursing. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High school diploma/GED
Licensed Practical/Vocational or Registered Nurse with an active and unrestricted license to practice in the state of employment
For LPNs: Certificate in Practical Nursing, Valid Florida LPN license
For RNs: Associate or bachelor’s degree in science, Valid Florida RN license
Current BLS certification or the ability to obtain within 90 days
2+ years of experience in a physician’s office, clinical or hospital setting
Knowledge of chronic diseases, especially COPD/asthma, diabetes, CHF and IHD
Proficient computer skills to work efficiently with electronic medical records
Ability to lift up to 35 pounds
Ability to push or pull heavy objects using up to 35 pounds of force
Ability to sit for extended periods of time Ability to stand for extended periods of time
Ability to use fine motor skills to operate office equipment and/or machinery
Ability to receive and comprehend instructions verbally and/or in writing
Ability to use logical reasoning for simple and complex problem solving

Nice To Haves

Experience related to patient education and/or motivational interviewing skills and self-management goal setting
IV Certification
Fluent written and verbal skills in English and Spanish
Proven excellent verbal and written skills
Proven solid interpersonal skills
Proven ability to interact productively with individuals and with multidisciplinary teams
Proven excellent organizational and prioritization skills

Responsibilities

Works with the providers and clinic staff to identify patients with chronic disease diagnoses
Supports longitudinal care of the patient with stable chronic care conditions by: performing focused assessment of chronic care conditions, performing medication reconciliation, conducting Motivational Interviewing and Self-Management Goal setting, providing patient education using standardized, approved educational materials, creating referrals to appropriate agencies and resources
Supports transition of the patient with stable chronic care conditions from inpatient to outpatient setting, by: performing focused assessment of transitional needs, performing medication reconciliation, reviewing contingency plan, providing patient education using standardized, approved educational materials, assisting with post discharge needs such as prescriptions, transportation, Durable Medical Equipment (DME), appointments
Notifies providers and/or supervising RN of changes to patient’s health condition
Performs accurate and timely documentation in the electronic medical record
Participates in daily huddles and Patient Care Coordination (PCC) meetings
Prepares accurate and timely reports, as required, for weekly meetings
Maintains continued competence in nursing practice and knowledge of current evidence-based practices
May perform clinical tasks within their scope of practice
Performs all other related duties as assigned

Benefits

In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives.

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