Care Navigator

Curana Health, Inc.

7d•Remote

About The Position

At Curana Health, we’re on a mission to radically improve the health, happiness, and dignity of older adults—and we’re looking for passionate people to help us do it. As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to enhance health outcomes, streamline operations, and create new financial opportunities. Founded in 2021, we’ve grown quickly—now serving 200,000+ seniors in 1,500+ communities across 32 states. Our team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds, all working together to deliver high-quality, proactive solutions for senior living operators and those they care for. If you’re looking to make a meaningful impact on the senior healthcare landscape, you’re in the right place—and we look forward to working with you. For more information about our company, visit CuranaHealth.com. Summary The Care Navigator supports Curana CCM Care Managers and Curana providers with non-clinical tasks. The ideal candidate possesses a strong background in medical administration, excellent communication skills and the ability to adapt to virtual platforms.

Requirements

High school diploma or equivalent
1+ years of experience working in a medical office , Senior Living Community engagement or other related fields
1+ years experience in Electronic Health Records (EHR) documentation or other practice management tools
Experience with computers
Office 365 Suite
100% remote position requiring a reliable high-speed internet connection.

Responsibilities

Handle inbound calls and requests from facilities / facility staff
Address patient and durable power of attorney (DPOA) inquiries via telephone
Respond to patient or caregiver messages received via the Curana Patient Portal
Assist patients with scheduling follow-up appointments with Curana Providers or specialists
Manage electronic health records (HER) and ensure accurate and up-to-date patient records
Assist with patient census management activities
Maintain patient rosters for patients enrolled in Chronic Care Management
Upload new residents into the Care Management platform
Update flags and census information in GehriMed
Coordinate documents needed for review or signature by a provider
Facilitate provider orders and escalate findings
Obtain patient records and diagnostic test results
Answer and manage incoming calls professionally and courteously
Collaborate with the Curana Care Team to ensure seamless communication within our health network
Other duties as assigned