Care Solutions Specialist
About The Position
The care solutions specialist is a trusted expert within the inbound care team, supporting members through more complex interactions while serving as a peer mentor and resource for other agents. This role strengthens the care center by reinforcing knowledge, confidence, and consistency in moments that matter most. The care solutions specialist handles escalations, provide real time support to teammates, and model what great experience looks like in practice. They play a key role in building team capability, supporting quality outcomes, and ensuring members experience calm, confident care during both routine and emotionally complex moments. This position has a starting hourly rate of $20.48, but your offer amount may be increased with relevant work experience and transferable skills. This is a full-time position Monday–Saturday. Work schedule varies based on business needs.
Requirements
- High school diploma or equivalent.
- Minimum two years' experience as a service representative in the retail or service industry or equivalent experience.
- Demonstrated ability to effectively communicate in a training and mentoring setting.
- Proven successful goal setting and achievements.
- Extensive and demonstrative knowledge of digital products and services offered by the credit union.
- Proficiency using Microsoft Suite.
Responsibilities
- Support Complex and Escalated Member Needs
- Model Best‑In‑Class Care Center Experience
- Provide Peer Support and Mentorship
- Strengthen Knowledge Readiness
- Partner in Quality and Performance Improvement
- Support Digital and Self‑Service Confidence
- Contribute to Team Culture and Recognition
- Stay Grounded in Culture and Purpose
- Perform other duties as directed by leadership.
Benefits
- Comprehensive medical, dental, and vision plans
- Four weeks of PTO for all full-time team members
- Up to 12-weeks paid paternity/maternity leave
- Lifestyle Accounts to help with your personal wellbeing
- Family Health Benefits
- Paid time off to observe all Federal Holidays
- Flexible work options depending on position
- A generous 401k match
- Numerous employee engagement activities
- Community Resource Groups
- Paid time off for occasions such as volunteering, caregiving, and family events
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
