New Albany Hiring Event

Sedgwick•New Albany, OH

23h•$18 - $22•Hybrid

About The Position

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance New Albany Hiring Event 🚀 Open House Hiring Event – Launch Your Career With Us! Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. The company provides a broad range of resources tailored to our clients’ specific needs in casualty, property, marine, benefits, brand protection and other lines. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 31,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. 🚀 You’re Invited: Hiring Event – Join a Team That Connects & Collaborates! At our company, connection is at the heart of everything we do. Our teams collaborate in person while enjoying the flexibility of a hybrid work environment. We’re excited to meet candidates who are ready to work hybrid from our New Albany, OH office and grow their careers with us! 🌟 We’re Hiring for Full-Time Roles: Care Team Representatives Leave of Absence Representatives Disability Representatives Senior Disability Representatives And more opportunities available! ✅ How to Attend This hiring event is by pre‑registration only. To request your spot, apply to this posting and our team will follow up with your assigned time. 📌 Event Details 📅 Date: Tuesday, February 24, 2026 ⏰ Time: Assigned upon registration 📍 Location: 7795 Walton Parkway, Suite 200 New Albany, OH 43054 👀 Want a Sneak Peek? A Day in the Life of a Care Team Representative: https://share.vidyard.com/watch/VCLjdFEUwPccjWaBtjLmwX Learn More About Our Care Team: https://ceros.com/care-team ✨ Come meet our team, explore meaningful career paths, and see how you can make an impact—starting here. We can’t wait to connect with you! PRIMARY PURPOSE: To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process and providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed.

Requirements

High school diploma or GED required.
One (1) year customer service experience or equivalent combination of education and experience required.
Excellent verbal and written communication skills
PC literate, including Microsoft Office products, Windows environment
Must meet minimum typing requirements
Strong organizational skills
Good interpersonal skills
Ability to multi task in fast paced environment
Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
Ability to work in a team environment and/or independently
Ability to meet or exceed Performance Competencies
Ability to meet all attendance expectations

Nice To Haves

Inbound call center experience preferred.

Responsibilities

Acts as primary liaison with callers from multiple client accounts within a shared services environment.
Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes.
Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times.
Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status.
Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
Enters verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate system.
Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
Attendance during scheduled work hours is required.
Performs other duties as assigned.