Care4Kids Client Services Representative

United Way of Connecticut Inc • Rocky Hill, CT

1d • $20 - $20 • Hybrid

About The Position

Care4Kids Client Services Representative
Location: Rocky Hill, CT (Hybrid after training) | Schedule: 8:00 a.m.–5:00 p.m. Monday through Friday (1-hour lunch break), and every third Thursday from 9:00 a.m.–6:00 p.m. | Pay: $20.00/hour

Be the Connection That Helps People Find Stability—Step into a Role Where One Call Can Change a Life.

Why You'll Love This Role
Competitive Pay—$20/hour plus great benefits.
Hybrid Schedule—After training, enjoy flexibility with 4 remote days and 1 in-office day.
Mission-Driven Work—Help families connect to child care services and build stability.

What You’ll Do
You’ll be the calm, knowledgeable guide who helps people find their footing.
You will take incoming calls from CT families seeking assistance to pay their childcare expenses
You will help childcare providers with eligibility and invoice questions relating to the Care4Kids program
You will support employers in ensuring that their staff can benefit from Care4Kids childcare subsidies
A Day In the Life
Every day is different—but always meaningful.
Support individuals and families by phone, assisting them in connecting to childcare services and navigating the application process
Serve people with customer service or contact center experience who enjoy helping families by phone
Work as an organized, detail-focused team member who can document cases and follow eligibility guidelines
Manage a fast-paced environment, meet call and documentation goals, and provide caring, accurate support
Balance empathy with efficient problem-solving in a high-volume contact center setting.
If you love variety and purpose, you’ll thrive here.

We’ve Got You Covered
We’ve got your back—every step of the way.
Paid, comprehensive training before you take your first live call.
Ongoing coaching, supervision, and team collaboration.
Clear workflows and protocols to help you succeed.
A culture centered on accuracy and sustainable caregiving.
Schedule & Environment
8:00 a.m.–5:00 p.m. Monday through Friday (1 hour lunch break) and 9:00 a.m.–6:00 p.m. every third Thursday of the month
Full-time position
Hybrid schedule after training (4 days remote, 1 day in office)
Training: Monday–Friday, 8:00 AM–4:30 PM
Perks & Benefits
$20.00 per hour base pay.
Spanish- or Portuguese-speaking candidates who are hired and successfully pass certification will receive an additional $0.75 per hour worked ($1.50 per hour for proficiency in both languages).
An outright 5% 401(k) contribution.
Paid Time Off in a calendar year—you begin accruing immediately!
13 paid holidays per year.
Generous health benefits, including 80% coverage of your medical plan premium and deductible.
Tuition reimbursement (after 1 year).
Employment at UWC counts toward Public Service Student Loan Forgiveness.
Supportive, inclusive, mission-driven workplace

Requirements

• High School Diploma or GED plus relevant experience
• People with strong customer service or contact center experience who enjoy helping families by phone
• Detail-oriented team players who can handle high call volumes, document cases, and follow eligibility guidelines
• Customer service professionals who enjoy helping others problem-solve

Nice To Haves

• Bilingual preferred

Responsibilities

• Take incoming calls from CT families seeking assistance to pay their childcare expenses
• Help childcare providers with eligibility and invoice questions relating to the Care4Kids program
• Support employers in ensuring that their staff can benefit from Care4Kids childcare subsidies
• Support individuals and families by phone, assisting them in connecting to childcare services and navigating the application process
• Work as an organized, detail-focused team member who can document cases and follow eligibility guidelines
• Manage a fast-paced environment, meet call and documentation goals, and provide caring, accurate support
• Balance empathy with efficient problem-solving in a high-volume contact center setting

Benefits

• $20.00 per hour base pay.
• Spanish- or Portuguese-speaking candidates who are hired and successfully pass certification will receive an additional $0.75 per hour worked ($1.50 per hour for proficiency in both languages).
• An outright 5% 401(k) contribution.
• Paid Time Off in a calendar year—you begin accruing immediately!
• 13 paid holidays per year.
• Generous health benefits, including 80% coverage of your medical plan premium and deductible.
• Tuition reimbursement (after 1 year).
• Employment at UWC counts toward Public Service Student Loan Forgiveness.
• Supportive, inclusive, mission-driven workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED