Career Solutions Manager

Goodwill Industries of Middle Tennessee • Nashville, TN

49d

About The Position

The Career Solutions Manager for the Nashville Center is responsible for overseeing the daily operations, service delivery, and strategic development of the Lifsey Career Solutions Center and its future transition to the Opportunity Center. This role will pilot and lead a revamped service model focused on integrated, client-centered support and will remain evergreen to support long-term implementation beyond the pilot phase. The Career Solutions Manager will promote a positive work environment that celebrates our vision, mission and core values of Teamwork, Respect, Uprightness and Empowerment in every action and interaction with team members, donors, customers, management and persons served.

Requirements

• Bachelor’s Degree in Human Services, Business, Education, or related field. Equivalent Experience may be substituted for education requirements at a rate of two years of relevant experience for each year of required education.
• Four years of experience in workforce development, career services, or nonprofit management
• 3+ years of supervisory experience
• Familiarity with digital literacy tools and platforms (e.g., North Star, GCF, Skills to Succeed)
• Experience with client intake systems and reporting tools (e.g., Caseworthy, Workday)
• Ability to manage diverse teams and complex operations
• Strong organizational and strategic planning skills

Nice To Haves

• Master’s Degree in a related field
• Experience leading pilot programs or service model redesigns
• Knowledge of Nashville’s workforce development ecosystem
• Certifications in career coaching, workforce development, or nonprofit leadership

Responsibilities

• Leads and manages the daily flow of clients and staff within the center, ensuring a welcoming, efficient, and mission-aligned environment.
• Coordinates physical space usage and technology needs in collaboration with facilities and IT, including oversight of reception, computer lab, and coaching rooms.
• Provides direct supervision and guidance to virtual Career Coaches, Business Services Representatives, Retention Specialists, and coordinates with the Life Skills Coach.
• Facilitates regular team meetings, one-on-ones, and performance reviews to ensure alignment with goals and service standards.
• Serves as the lead implementer of the Career Center Revamp Model, including testing new workflows, service tiers, and client engagement strategies.
• Monitors pilot outcomes and collaborates with leadership to refine and scale successful practices.
• Ensures seamless delivery of career services including intake, training referrals, job placement, and retention support.
• Collaborates with internal teams (e.g., Training, Marketing, Data & Reporting) to align services with organizational goals and community needs.
• Builds and maintains relationships with local employers, community organizations, and training providers to enhance service offerings and employment outcomes.
• Represents the center in job fairs, community events, and strategic planning sessions.
• Ensures compliance with grant requirements, performance metrics, and internal policies.
• Oversees accurate data entry and reporting in systems such as Caseworthy and Workday and supports continuous improvement efforts.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees