Carpenter - Field Technician
About The Position
JOB SUMMARY Measure sold jobs with an accurate breakdown of sizes, wall thickness, and material needed to complete the job correctly. Manage all assigned installation teams to meet or exceed the Retail Replacement Guidelines outlined in the Pella Installation Manual. Complete an Installation Process Inspection Form on every active job visited. Represent the Installation Department with customer satisfaction issues and or collection issues. GENERAL RESPONSIBILITIES Accurately measure jobs with accurate sizing, wall thickness, and materials. Manage installation productivity, quality, and installation process guidelines by visiting jobs in progress and rating the Pella Installation teams by completing the Installation Process Inspection Form Participate as a Shadow Trainer for new Gunton employees Oversee product application, installation, and measuring training of new Retail Replacement Sales Representatives Enforce all OSHA and company safety guidelines Assist Installation Manager in Accounts Receivable Management Resolve installation-related customer complaints regardless of the origin. Utilize professional customer service skills to defuse emotional situations Exhibit the highest standard of personal ethics at all times and adhere to all Gunton Corporation policies. Perform additional responsibilities assigned by your manager
Requirements
- A valid driver's license with four points or less during the last three years
- Construction background with window and door replacement experience
Nice To Haves
- Five years of hands-on construction experience or an equivalent of a technical degree
- Previous construction management experience
- Computer literate
Responsibilities
- Measure sold jobs with an accurate breakdown of sizes, wall thickness, and material needed to complete the job correctly.
- Manage all assigned installation teams to meet or exceed the Retail Replacement Guidelines outlined in the Pella Installation Manual.
- Complete an Installation Process Inspection Form on every active job visited.
- Represent the Installation Department with customer satisfaction issues and or collection issues.
- Accurately measure jobs with accurate sizing, wall thickness, and materials.
- Manage installation productivity, quality, and installation process guidelines by visiting jobs in progress and rating the Pella Installation teams by completing the Installation Process Inspection Form
- Participate as a Shadow Trainer for new Gunton employees
- Oversee product application, installation, and measuring training of new Retail Replacement Sales Representatives
- Enforce all OSHA and company safety guidelines
- Assist Installation Manager in Accounts Receivable Management
- Resolve installation-related customer complaints regardless of the origin.
- Utilize professional customer service skills to defuse emotional situations
- Exhibit the highest standard of personal ethics at all times and adhere to all Gunton Corporation policies.
- Perform additional responsibilities assigned by your manager
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
