Carrier Provisioning Representative

Fusion Connect

About The Position

The Carrier Provisioning Representative is responsible for the end-to-end processing and coordination of customer services across Access (circuit provisioning), Local Number Portability (LNP), and Toll-Free (TF/YF) ordering. This role manages installs, changes, disconnects, and porting activities while ensuring accurate order submission, proactive follow-up with carriers, and on-time delivery. The position requires strong attention to detail, ownership of order lifecycle, and the ability to work across multiple systems, carriers, and service types.

Requirements

Excellent attention to detail with the ability to manage multiple complex orders simultaneously.
Effective time management and organizational skills in a fast-paced environment.
Ability to prioritize workload and adapt to shifting priorities and deadlines.
Strong problem-solving skills with a proactive, solutions-oriented mindset.
Strong sense of ownership and accountability for order delivery.
Ability to work independently while collaborating effectively within a team.
Positive attitude, persistence, and strong work ethic.
Self-motivated with a willingness to take initiative and learn.
Clear and professional written and verbal communication skills.
Strong computer skills required: Outlook, Excel, Word, and provisioning/order management systems.

Responsibilities

Process and manage orders for LNP (port-in and port-out requests), Toll-Free (TF/YF) provisioning and routing updates, and Access services (Ethernet, DIA, Broadband).
Submit accurate orders to carriers and vendors, ensuring all required information is complete.
Manage installs, changes, and disconnects across all supported service types.
Own the full lifecycle of assigned orders from submission through completion.
Track order progress, monitor milestones, and ensure adherence to committed due dates.
Perform or support service validation, including test calls, turn-up confirmation, and routing validation.
Maintain accurate and timely updates in all required systems (OSS, tracking tools).
Proactively follow up with carriers and vendors to drive order progress and resolve delays.
Coordinate across multiple carriers for porting, circuit delivery, and toll-free routing.
Support issue resolution by gathering details and driving next steps with appropriate parties.
Identify risks, delays, or discrepancies that may impact service delivery.
Escalate issues appropriately and follow through to resolution.
Support troubleshooting for provisioning, routing, or activation-related issues.
Provide clear, concise status updates to internal teams supporting customer communication.
Partner with cross-functional teams, such as Service Delivery and Engineering, Support, to ensure successful delivery.
Respond to inquiries within team queues or shared mailboxes in a timely manner.