CAS Alarm Dispatch Coordinator 1st Shift - Cumberland, RI

CVS Health • Cumberland, MD

30d • $17 - $31 • Onsite

About The Position

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. This is a full-time onsite position located in Cumberland, RI. The work schedule is Tuesday-Saturday 0730-1600. Position Summary CVS Health is seeking a CAS Alarm Dispatch Coordinator to join our team. As a CAS Alarm Dispatch Coordinator, you will be responsible for the identification, tracking and dispatching of potential life safety events across the CVS Health enterprise. Additional responsibilities of the include: Respond to inbound security alarm events by identifying, tracking and dispatching appropriate authorities and following written instructions for specific events. Monitor video surveillance for breaches in building security and respond by taking appropriate action as determined by written policies and procedures. Ask questions to interpret, analyze and anticipate the caller's situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies. Dispatch and coordinate the responses of public safety agencies. Communicate with store personnel and local authorities with security related issues. Maintain accurate alarm contacts for registered premises. Partner and corroborate with federal and state government agencies (DEA, FDA, FBI, Board of Pharmacy) to ensure compliance of security alarm systems and frequent communications for active investigations of organized retail crime. Maintain alarm processing database. (Call list updates, code assignments) Remotely access alarm systems and make program changes as needed. Work alongside senior leads to deliver superior security services to CVS Health business units. Work alongside senior leads to deliver quality training and collaboration. Generate alarm related reports for distribution to Loss Prevention and Operations management. Identify, document and create R&M tickets for end users in incident management tracking system.

Requirements

• 1+ years emergency dispatch or call center experience.
• 1+ years of experience with Microsoft Office applications.
• Must have the proven ability to: Use logic and reasoning to reach conclusions and approaches to problems.
• Use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters.
• Demonstrate strong critical thinking and problem-solving skills in fast-paced situations.
• Work under stressful situations.
• Actively listen and communicate effectively through clear speech and hearing.
• Adhere to guidelines, procedures, and directives with attention to detail.
• Demonstrate strong written communication skills, including clarity, accuracy, and proper grammar.
• Establish priorities and pass on information as needed.
• Proven ability to prioritize competing demands in a fast paced work environment.

Nice To Haves

• Previous experience with Bosch, DMP and Honeywell alarm panels.
• CSAA / TMA Level I & II certification.

Responsibilities

• Respond to inbound security alarm events by identifying, tracking and dispatching appropriate authorities and following written instructions for specific events.
• Monitor video surveillance for breaches in building security and respond by taking appropriate action as determined by written policies and procedures.
• Ask questions to interpret, analyze and anticipate the caller's situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies.
• Dispatch and coordinate the responses of public safety agencies.
• Communicate with store personnel and local authorities with security related issues.
• Maintain accurate alarm contacts for registered premises.
• Partner and corroborate with federal and state government agencies (DEA, FDA, FBI, Board of Pharmacy) to ensure compliance of security alarm systems and frequent communications for active investigations of organized retail crime.
• Maintain alarm processing database. (Call list updates, code assignments)
• Remotely access alarm systems and make program changes as needed.
• Work alongside senior leads to deliver superior security services to CVS Health business units.
• Work alongside senior leads to deliver quality training and collaboration.
• Generate alarm related reports for distribution to Loss Prevention and Operations management.
• Identify, document and create R&M tickets for end users in incident management tracking system.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees