Case Aide

HEARTSHARE HUMAN SERVICES OF NEW YORK•New York, NY

6d•$19 - $20•Onsite

About The Position

The Case Aide provides support to the Case Planner and Supervisors with case management and administrative tasks. The Family Case Aide will smooth the level of paperwork, advocacy, and communication to and from clients and team members to increase the program's productivity. Primary Responsibilities and Essential Functions of Position: Gathering client resources (e.g., mental health services, vocational/alternative school settings, housing information, recreational activities, etc. Assist with reception coverage as needed such as answering the telephone, screen, and direct calls. Escort individuals and families to appointments when needed and maintain accurate and up-to-date progress notes for each contact. Ensure client confidentiality and audit compliance. Escort individuals and families to appointments when needed. Request school and medical records from the service provider. Self-motivational skills and the ability to work collaboratively with a team. Establish and maintain respectful professional boundaries with individuals and families. The ability to assist in the engagement of families through casework. Knowledge, understanding, and respect for diverse cultural norms and traditions with clients and co-workers.

Requirements

HS Diploma or equivalent required
Strong advocacy, communication, and organizational skills.

Nice To Haves

Associates Degree preferred
Bilingual Spanish/English preferred
Two Years of Child Welfare experience or related Human Services are preferred, but we are willing to train.

Responsibilities

Gathering client resources (e.g., mental health services, vocational/alternative school settings, housing information, recreational activities, etc.
Assist with reception coverage as needed such as answering the telephone, screen, and direct calls.
Escort individuals and families to appointments when needed and maintain accurate and up-to-date progress notes for each contact.
Ensure client confidentiality and audit compliance.
Escort individuals and families to appointments when needed.
Request school and medical records from the service provider.
Self-motivational skills and the ability to work collaboratively with a team.
Establish and maintain respectful professional boundaries with individuals and families.
The ability to assist in the engagement of families through casework.
Knowledge, understanding, and respect for diverse cultural norms and traditions with clients and co-workers.

Benefits

Rewarding Work in a team environment.
Paid vacation, sick, personal days, and holidays.
403(B) retirement plans with employer contribution.
Health, dental, vision and life insurance.
Employee Assistance Program (EAP).
Flexible spending account (Dependent Care, Medical, Parking, and Transit).
Employee Appreciation Programs and Events.
Tuition Assistance Program.
Professional Development opportunities.
Gympass Discount
Verizon Wireless Discount.
BJs Membership discount.
Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more