Case Management Options Counselor

Senior Services of Southeastern Virginia • Norfolk, VA

2d

About The Position

The Options Counselor practices a person-centered approach to case management - assisting older adults who seek supports and services to live independently. Duties include visiting individuals in their homes, identifying the options available in the community to meet the person’s need, facilitating access to and monitoring whether the service was obtained, completing detailed and timely documentation, and coordinating with other providers or care givers. Most of the work is field based with frequent travel to homes throughout our service area. Reports directly to the Long Term Care Supervisor.

Requirements

• Knowledge of the disability and aging services systems, including long-term support options; consumer-directed services and supports; Medicaid, Medicare, and other benefits.
• Knowledge of a wide variety of community resources, supports, and services.
• Skill in empowering, encouraging, and guiding clients and/or caregivers.
• Skill in active listening, interviewing, and assessing needs.
• Excellent verbal and written communication skills.
• Knowledge of HIPPA and ethical standards.
• Proficient in use of Microsoft Office and use of web-based software programs.
• Excellent organizational and planning skills to efficiently manage time and meet deadlines.
• Ability to be flexible and adapt to change.
• Ability to practice good professional judgment and work independently
• Ability to form rapport with other professionals, clients, and caregivers.
• Requires a Bachelor’s degree in social work or related field, or RN, with experience in community based services.
• Must possess a valid driver’s license, auto insurance, good driving record, and acceptable criminal background check.

Responsibilities

• Works with individuals to identify needs, preferences, values and circumstances.
• Counsels individuals about available options that may meet the identified need(s).
• Refers, links, and advocates on clients’ behalf to obtain community resources, as needed, and follows up with client to determine whether service was obtained, and need met.
• Plans, prioritizes, and schedules work activities according to urgency of situation, workload, and applicable deadlines.
• Collaborates with other agencies, health care providers, and community resources to facilitate referrals, as well as to build and maintain professional relationships.
• Uses web-based electronic record for timely case related documentation and tracking outcomes.
• Educates the public through meetings and presentations.
• Conducts home visits
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees