Case Management Supervisor
About The Position
QCH is seeking a qualified Case Management Supervisor (CMS) to lead a team of five Case Managers and oversee the screening and intake process for potential clients in our Older Adult Services program. Case Management Services help older adults with functional impairments access the services, benefits, and supports they need to safely age at home and maintain their quality of life. The CMS will supervise staff, develop training plans, ensure completion of all required Department for the Aging (DFTA) and agency-wide trainings, and advocate for clients while maintaining high-quality case management standards.
Requirements
- MSW or related Master’s degree (social work, public administration, nursing, or public health); LMSW a plus
- 3–5 years of experience in aging services and at least 3 years of supervisory experience
- Cultural competency and sensitivity to the needs of older adults, including those with visual or hearing impairments
- Ability to multi-task, handle sensitive information professionally, and maintain attention to detail
- Proficiency with computer applications; knowledge of STARS database a plus
- Strong interpersonal, communication, and customer service skills; ability to exercise tact, diplomacy, and poise
Nice To Haves
- Mandarin and/or Cantonese language skills are a plus
Responsibilities
- Provide ongoing supervision, guidance, and support to Case Managers, including staff evaluations and professional development.
- Screen inquiries to determine eligibility for case management; provide information and referrals when appropriate.
- Complete intakes within 3 business days and submit for assignment.
- Ensure all required forms and documentation are completed accurately.
- Transfer referrals via the Stars Rating System (STARS) for meal authorization and verify receipt with Home Delivered Meals (HMDL).
- Advocate and intervene on behalf of clients with other agencies.
- Accompany Case Managers on home visits as needed.
- Perform other duties as assigned.
Benefits
- Medical, Dental, and Vision Insurance
- Flexible Spending Accounts (FSA)
- 403(b) Retirement Plan with Employer Contribution
- Generous Paid Time Off (Vacation, Sick, and Personal Days)
- Paid Holidays
- Life Insurance and Long-Term Disability Coverage
- Employee Assistance Program (EAP)
- Professional Development and Training Opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
