Case Management Supervisor-Metropolitan Detention Center

Bernalillo County•Albuquerque, NM

1d•Onsite

About The Position

The Case Management Supervisor plans, coordinates, and supervises Social Services Coordinators. The supervisor provides direction and guidance to staff, oversees facility enrollment programs, and performs a variety of professional and technical duties in support of the assigned area of responsibility. This position is located in a secured facility, and work hours may extend beyond the standard 8:00 A.M. to 5:00 P.M. schedule as required. Employee supervision includes hiring and selection, training oversight, performance assessment, coaching, disciplinary action, and termination procedures.

Requirements

High School Diploma or GED.
Seven (7) years of work experience in social work, counseling, case management, addiction treatment, or related field
One (1) year of experience in a supervisory role.
Any equivalent combination of related education and/or experience may be considered for the above requirements.

Responsibilities

Supervises facility case management staff, including hiring recommendations, training, work allocation, problem resolution, and performance reviews.
Consults with other department staff and external professionals to ensure proper care and processing of inmate records.
Oversees all case management services and provides supervision, support, and consultation to Social Services Coordinators and other staff.
Coordinates staffing and daily operations for assigned services, including monitoring functions.
Guides staff on case planning, review, workload distribution, and departmental policies and procedures.
Creates interagency partnerships to help inmates apply for benefits and complete interviews.
Directs, coordinates, and reviews case management activities in collaboration with other divisions, agencies, and organizations.
Participates in developing goals, objectives, policies, and priorities.
Identifies opportunities to improve service delivery methods and procedures and recommends resource needs and process changes.
Assists in creating alternative detention programs within the MDC system.
Prepares schedules and assignments for case management staff.
Provides information to families or designated individuals regarding community services, detention, sentencing, and release matters.
Serves as a liaison between community benefit providers and MDC.
Approves judgment and sentence orders received from District Court before assigning to case managers.
Documents case management processes, creates case notes, completes records and reports, and makes recommendations when appropriate.
Coordinates case management service activities with other divisions and external agencies.
Monitors program performance and budgets and recommends and implements improvements for efficiency and effectiveness.
Selects, trains, motivates, and evaluates staff.
Provides or coordinates training, addresses performance deficiencies, and handles disciplinary and termination procedures.
Responds to difficult staff or inmate questions and complaints.
Ensures program compliance with laws, rules, and regulations.
Participates in committees and professional group meetings.
Prepares and presents staff reports.