Case Manager - Bilingual - La Casa

Friendship Place

2d • $58,117 - $63,506 • Onsite

About The Position

The La Casa PSH Program is a Permanent Supportive Housing program in the District, which contains 40 studio-sized apartments in a state-of-the-art building. The program provides comprehensive case management services. The Permanent Supportive Housing program follows a Housing First model and philosophy and utilizes best practices to ensure participant success. The Case Manager provides direct case management services to previously chronically homeless single adult males living in single-site Permanent Supportive Housing. The Case Manager will assist participants in identifying and achieving immediate and long-term goals that will allow them to stabilize and remain in permanent housing. Case managers will work to empower participants in the housing program while promoting continued growth. The Case Manager will deliver participant-centered services to a caseload of 19 men who live on-site.

Requirements

• Bachelor’s degree in human services or related field with 2+ years’ experience in a similar setting
• Bilingual (Spanish/English)
• Must have or be able to obtain a First Aid/CPR/AED certification that includes a hands-on skills testing module. Friendship Place will provide First Aid/CPR/AED training
• Excellent time management, detail-oriented, organized, capable of maintaining confidentiality, and able to work independently with minimal supervision
• Understanding and/or experience working with Veterans
• Must possess and be able to demonstrate strong intra- and interpersonal communication skills, with the ability to effectively express ideas, needs, and observations both verbally and in writing. This includes the ability to communicate clearly and respectfully with clients, colleagues, and supervisors, as well as to document interactions and incidents accurately, professionally, and in a timely manner
• Must be able to demonstrate active listening, emotional awareness, and the ability to adapt their communication style to different individuals and situations
• Strong written and verbal skills
• Demonstrates professionalism across all levels of the organization
• Strong commitment to the organization’s mission, vision, and values
• Proficiency in Office 365 system, specifically Word and Excel
• The employee must have a valid government-issued ID and have reliable transportation to arrive at the worksite on time.

Nice To Haves

• Master’s degree in human services field preferred.
• Individuals with life experience with homelessness who meet other qualifications preferred
• Prior relevant work experience in human or homeless services, psychiatric rehabilitation, additions, poverty, foster care, mental health, youth/young adults, LGBTQIA+ people and/or other individuals from historically marginalized communities strongly preferred
• Experience with HMIS data entry preferred

Responsibilities

• Provide supportive, participant-centered, trauma-informed case management services to recently homeless adults with serious mental illnesses, addictions, medical needs, etc., in this Permanent Supportive Housing Program serving 40 single men.
• Complete intake assessments and the DHS application with new participants and provide an orientation to the building and program.
• Assist participants in developing community-based support networks.
• Deliver participant-centered face-to-face contact to residents in both individual and group settings.
• Foster wellness and independence with participants.
• Engage participants and assess individual needs, preferences, and strengths.
• Respond to immediate participant needs – providing assistance in crisis situations, resolving conflicts, assisting in meeting basic needs.
• Report incidents in accordance with agency policy.
• Develop, implement, and revise individual service plans with each resident on caseload for both OCTO and HMIS database systems.
• Document all contacts made with caseload into OCTO database system weekly and monthly into HMIS.
• Provide comprehensive case notes that reflect case plan goal-oriented updates and status into database systems.
• Maintain consumer electronic records by collecting data and completing clinically appropriate progress notes.
• Monitor medical and psychiatric needs and assist caseload with medication management.
• Collaborate professionally with external agencies providing services to participants within the restraints of HIPAA.
• Collaborate through treatment team meetings, weekly calls, and regular follow-ups with Community Agencies.
• Form and maintain positive relationships with the community and stakeholders.
• Participate in multidisciplinary meetings and regular supervision.
• Demonstrate empathy and flexibility in responding to participant needs and requests.
• Attend agency trainings, TCP trainings, and conferences as needed or required.
• Follow all agency policies and procedures.
• Perform all other duties as assigned.

Benefits

• We offer an excellent benefits package including low-cost health insurance, health reimbursement, flexible spending accounts, employer-paid dental, vision, short and long-term disability, life insurance, 403B defined contribution plan matching, employee assistance programs, professional development, employee resource groups, 14 paid holidays, 15 days of vacation and 10 days of sick leave during 1st year of employment, and much more! (Benefits are pro-rated for part-time employees).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level