Case Manager - DOJ

Catholic Charities Diocese•San Diego, CA

21h•$20 - $23

About The Position

The Case Manager within the Department of Justice (DOJ) plays a crucial role in facilitating and overseeing the progress of cases from initiation to resolution. This position will interact directly with clients, legal professionals, and various agencies to ensure cases are managed efficiently, ethically, and in compliance with all relevant regulations. IS Case Managers are expected to complete the COIL training and become accredited Department of Justice (DOJ) representative within 6 months of hire. This role is typically office-based with regular hours, though occasional travel and flexible scheduling may be required to meet client and agency needs. Case Managers should be prepared to handle sensitive situations with empathy and professionalism. The business and social environment we operate in has changed. What worked yesterday may not work today and will likely not work tomorrow. To thrive, we must incorporate new ways of thinking and embrace new practices. As part of our individual and agency cultural change process, it is critical that all employees of Catholic Charities aspire to the following: A commitment to the agency’s mission, vision, and values; A commitment to excellence in everything we do; A commitment to excel at performance and quality improvement; A commitment to outcomes and measured results; A commitment to innovation and to what is possible.

Requirements

Associate degree or higher
Must be able to attend trainings for continuous education
Ability to learn quickly and be detailed oriented on assigned immigration-related processes, especially DACA/DAPA, citizenship, status adjustment, and green card replacement
Fluent in English and Arabic or Spanish
Possess strong organizational skills, attention to detail, and high standards of quality
Knowledge and familiarity with the culture and community of immigrant/refugee population(s)
Ability to use electronic case management database/software with the facility
Ability to work independently and in a team setting
Have a cooperative, friendly, and helpful attitude with clients and co-workers.
Ability to work closely with other employees to ensure a positive, constructive environment within the program or department, and throughout the agency.
Possess passion and enthusiasm for the Mission and values of CCDSD
Valid California Drivers License and automobile insurance in compliance with Agency requirements.
Current CPR and First Aid
Successful completion of a DOJ / FBI Live Scan
TB Screening

Responsibilities

Must be able to obtain Accreditation from the Department of Justice
Answer telephone inquiries pursuant to program procedures
Complete immigration forms for assigned cases such as N-400, I-912, I-90, I-765, I-812D, and I-821, based on client eligibility using E-Immigration (case management software) and attach all and necessary documentation in proper order.
Follow established program protocols and training guidelines, while seeking advice and direction from BIA colleagues, DOJ Accredited Representatives, Staff Attorney and program policies, as needed
Make referrals to the program’s Immigration Attorney for complex cases (e.g. those involving criminal history)
Follow-up on cases to obtain missing documentation, including any Request for Evidence (RFE), to confirm receipt of notices from the State Department or USCIS, to remind the client of pending deadlines, or to ascertain the outcome of the application
Maintain accurate, complete, and confidential case files, both electronic and hard copy
Ensure cases are properly closed, physically and electronically, and archived.
Compile and submit program reporting and provide required statistics in a timely manner.
Keep management informed of complaints, issues and/or problems for timely investigation and resolutions. Log these into E-immigration.
Translate documents and accurately assemble applications
Participate in departmental meetings, online webinars, and other training opportunities
All other duties as assigned.