Case Manager II (Oak Gardens)

MidPen Housing•Menlo Park, CA

About The Position

The Case Manager II plays a vital role in engaging supportive housing residents and providing services to help them integrate and stabilize into housing and achieve self-sufficiency. The Case Manager II supports residents in supportive housing to retain housing and develop goals for enrichment, stability, wellness, and recovery. The Case Manager II also supports mental health stability by assisting the resident in developing goals that lead to behavioral changes which reduce mental health symptoms and improve daily functioning. The Case Manager II is responsible for serving residents at sites with complexity based on location of the property, availability of social services, population needs, and site dynamics make it more difficult to serve the community. The role facilitates linkage to community resources and 3rd party contracted partners as needed for residents.

Requirements

Strong reading, writing, and verbal communication skills; able to navigate language barriers using translation tools
Sound judgment, discretion, and problem‑solving abilities when working with clients and partners
Excellent relationship‑building, active listening, negotiation, and conflict‑resolution skills with appropriate professional boundaries
Detail‑oriented and highly organized; able to work independently and collaboratively as part of a team
Knowledge of common mental health diagnoses and interventions, including harm reduction, motivational coaching, and trauma‑informed practices
Proficient with Outlook, OneDrive, Teams, Zoom, Salesforce, and Microsoft Office Suite to support daily work and collaboration
Meets required background checks and maintains a valid CA driver’s license, auto insurance, and reliable transportation
M.S.W. or M.A. degree in psychology, counseling, or related field and 2 years of full-time experience serving the needs of senior populations and special needs (mental illness, substance use, co-occurring disorders) or B.A. or B.S. degree in the same fields with 3 years full-time experience serving these populations
Experience working with and serving homeless populations and/or providing social services to diverse populations
Experience working with high needs or high acuity populations that have experienced trauma, homelessness, or both
Experience using and administering multiple assessment tools and interpreting information/data derived from assessments
Experience supporting program and service implementation and coordination
Experience collaborating with local service providers

Responsibilities

Deliver onsite programs, conduct resident outreach, and maintain all required program documentation.
Provide crisis intervention and direct case management, including intensive support for residents with functional impairments.
Facilitate group and individual resident services, support community‑building, and promote independent living goals.
Maintain HIPAA compliance and collaborate with third‑party partners to implement and evaluate services.
Build and manage partnerships with property teams and local agencies, resolving concerns and overseeing third‑party programming.
Conduct property‑level needs assessments, support follow‑up actions, and help develop responsive service plans.
Communicate and implement actions based on resident needs while ensuring high‑quality, timely customer service.
Maintain accurate records, track service activities, and complete required reporting in alignment with policies and procedures.
Actively participate in team meetings and events, demonstrate leadership, and keep supervisors informed of key activities or incidents.
Build collaborative relationships with Property Management and support cross‑department projects, committees, and initiatives.