Case Manager Level III

ST VINCENT DE PAUL SOCIETY OF SAN FRANCISCO • San Francisco, CA

4d • $30

About The Position

This Case Manager III position provides a full range of direct case management to clients. This position evaluates client needs and develops a service plan to approximately 25 - 30 active clients. This is a full-time, non-exempt, union position. The Case Manager III works swing shift 4:00pm to 12:30am. Days off are Saturday and Sunday.

Requirements

• BA degree in social services, psychology, or another related field. Equivalent work experience may be accepted in lieu of a degree.
• Two years’ experience providing services to chronically homeless preferred. Relevant comparable experience will be considered.
• Above average proficiency to read, write, and speak English.
• Demonstrated skills in counseling, case management, and client advocacy.
• Familiarity with the philosophy and approach of Harm Reduction, Motivational Interviewing and OARS.
• Strong interpersonal, verbal, and written communication skills.
• Understanding of homeless issues, especially in context to race, class, gender, and sexual identity.
• Understanding of Housing First Approach to care for the homeless population. Understanding of coordinated entry system.
• Knowledge, experience, and comfort working with a diverse community, including LGBTQQ, youth, immigrant, low-income communities, and communities of color.
• Proficient in using MS Office including Word, Outlook, and Excel.
• Working knowledge of community resources and familiarity with SF homeless shelter systems and services.
• Demonstrated commitment to open, direct, and non-violent communication.
• Ability to de-escalate crisis situations and make decisions under pressure.
• Average reporting skills including data entry, Excel and Word processing.
• Strong initiative and ability to work both independently and cooperatively with staff.
• Ability to maintain professional boundaries with clients, volunteers and staff.
• Commitment to the mission of St. Vincent de Paul Society of San Francisco.
• Covid vaccination and negative result on TB test required.
• Background check completed upon acceptance of job offer.

Responsibilities

• Provide direct client services: individual counseling, case management, advocacy and accompaniment.
• Entry Case Management Services at Division Circle Navigation Center are in compliance, regularly monitoring client activity related to achieving personal and programmatic goals.
• Conduct new client screenings: review applications and interview new clients.
• Enter client data into the ONE database within 48 hours.
• Create a service plan for each client with key issues prioritized.
• Partner with service providers to meet each client’s service plan goals by coordinating care.
• Assist clients in maintaining stability by offering support and linkage to services.
• Problem-solve with the client to determine how best to assist the client.
• Observe clients passively to determine issues that need intervention.
• Facilitate meetings and support groups as needed.
• Develop client exit survey and case summary to support outcomes and program analysis.
• Maintain electronic client records, individual case files, daily logs, and service statistics in an accurate and timely manner.
• Participate in regular staff meetings including case management meetings and program development.
• Participate in on-going staff development and training.
• Perform other appropriate duties as assigned.

Benefits

• Kaiser HMO medical paid in full
• Voluntary dental and vision insurance
• Life insurance
• 403b retirement plan with employer-paid match after one year of employment
• Employee Assistance Program
• Ten vacation and ten sick days accrued per year, two personal floating holidays and twelve and a half holidays offered per yea

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level