Case Manager (Multilingual)

Lutheran Community Services Northwest•SeaTac, WA

About The Position

This position supports LCSNW’s mission of partnering with individuals, families, and communities for health, justice, and hope by providing culturally and linguistically appropriate case management to asylum seekers, asylees, and humanitarian parolees across the Greater Puget Sound area. The Case Manager helps clients build stability through housing, healthcare access, and community integration.

Requirements

2 years of related experience; (specific areas of focus or knowledge that are required)
Lived experience that enhances relatability to clients being served
Bachelor’s in or related field; substantial relevant experience will be considered in place of degree
Credentials may be required depending on individual program or location requirements.
Fluency in English, both spoken and written
Intermediate mastery of business applications and productivity suites
Demonstrates resilience, awareness and self-regulation in navigating challenges, conflict and obstacles/barriers.
Thrives in a diverse and multicultural environment; works with cross-functional teams to develop and implement strategies to enhance end-user experiences throughout the service lifecycle
Demonstrates exceptional commitment to serving and advocating for diverse and marginalized populations
Successfully completes tasks in a low noise / moderately noisy / noisy environment
Interacts with others and performs tasks in-person and through the use of technology, with moderate / long periods of stationary activity and minimal / moderate / long periods of increased physical activity including and not limited to (most common physical activities for the job)
Moves equipment/materials weighing up to 25 pounds; may be responsible for moving/carrying children weighing up to 25 pounds in emergency situations
Travels between worksites occasionally.
Works in a variety of settings, including and not limited to LCSNW office locations, partner agency and community-based settings, client home/community settings, outdoor settings in varying weather conditions, and faith-based settings such as churches
Meets LCSNW criminal background clearance requirements and other job-relevant clearances as required by the State or program

Responsibilities

Provide culturally and linguistically appropriate case management services to qualified clients dealing with complex medical issues.
Conduct home visits, attend medical appointments, and accompany clients as appropriate to other community provider appointments.
Ensure appropriate documentation and gather outcome data under the direction of the Program Manager.
Provide workshops to eligible individuals on how to navigate the medical system
Conduct self-sufficiency workshops for medically complex individuals
Maintain accurate documentation and outcome data to meet program and funder requirements.
Build and sustain relationships with community partners, service providers, and cultural organizations to strengthen client support networks.
Reduce cultural and socioeconomic barriers by advocating effectively for client needs and equitable access to resources.
Uphold confidentiality, HIPAA standards, and agency policies in all aspects of service delivery.

Benefits

A 37.5 per hour work week to ensure work/life balance
Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
Employer-paid short- and long-term disability insurance
Life insurance coverage at no cost to you
Up to 2 weeks of vacation in your first year (based on hours worked)
Up to 2 weeks of sick leave (based on hours worked)
12 paid agency recognized holidays
2 floating holidays to use your way
403(b) retirement plan with employer matching (eligibility applies)
Access to our Employee Assistance Program (EAP) for you and your family
Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status