Case Manager, Outpatient Services

Netcare Corp.•Columbus, OH

About The Position

Direct Clinical Service - Provides mental health case/care management services to adults, children and families; provides collaborative care planning, referral and monitoring of treatment. Coordinates services needed within the agency and within the community.

Requirements

Working knowledge of community resources.
Excellent verbal and written communications skills.
Strong interpersonal and customer relations skills
Organizational, time management and problem-solving skills.
Basic computer knowledge and clinical recordkeeping experience
Knowledge regarding psychiatric rehab and understanding of recovery model.
Understanding of and competence in serving culturally diverse populations.
Ability to set limits, confront behaviors and redirect.
Ability to assess, teach and model skill development techniques
Ohio driver's license
Proof of automobile liability insurance (minimum $100,000)
High School diploma or equivalent required.
Experience in working in the mental health and/or substance abuse field.

Nice To Haves

Bachelor’s degree preferred in a mental health related field.
LSW, LPC licensure not required.

Responsibilities

Works collaboratively with Outpatient Clinician to connect clients with resources and schedules appointments as needed.
Communicates with the treatment team to improve quality of care to patient as well as quality outcomes.
May provide transport for clients to services.
Maintains productivity and documentation standards.
Commitment to the recovery model philosophy and standards, and foster an environment that supports recovery for persons served.
Assertive outreach to clients not engaging which may include telephone calls or home visits.
Performs crisis assessments on patients requiring emergent treatment, assessing level of risk and providing appropriate level of care recommendation.
Assist in completion of the NOMs and reporting necessary quality data to key stakeholders.
Performs related office/administrative duties, such as scheduling patients, answering phones, and assist in facilitating telehealth appointments.
Attends staff meetings, supervisions and trainings
Promotes a client/driven, strength-oriented service.
Adheres to the Netcare's mission statement and policy and procedures.
Follows guidelines to ensure quality assurance.
Performs other duties as assigned.