Case Manager / Support Broker

GT Independence Careers•San Francisco, CA

About The Position

At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters. Our Mission To help people live a life of their choosing, regardless of age or ability. GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National “Best and Brightest Companies to Work For.” We are also proudly certified as a Great Place to Work® for 2025/2026 —a distinction reserved for top employers committed to outstanding employee experiences. The Support Broker is responsible for coordinating the daily operation of Medicaid Waiver services, and for promoting personal growth and independence of participants in accordance with state and program regulations, GT Independence Policy and Procedures, and applicable accreditation standards.

Requirements

Be 18 years of age or older;
Have current, appropriate licensure,
Have a master’s degree in social work, Psychology, Counseling, Rehabilitation, Nursing Gerontology or Sociology and one (1) year experience with the population(s); OR Bachelor’s degree and two (2) years’ experience with the population(s); OR Registered Nurse (RN) or can have an Associate degree and three (3) years’ experience with the population(s).
Successfully complete all required criminal background check(s) pursuant to the State of CA and federal requirements.
The Support Broker may not work for the VF/EA FMS-Support Broker entity and concurrently as a waiver case manager or for a direct care service organization.
Excellent knowledge of habilitation and personal assistance scope of services, state specific regulations and applicable regulation standards, and applicable accreditation standards.
Excellent interpersonal skills.
Ability to manage a schedule and frequent travel
Strong desire to help individuals live a life of their choosing
Strong networking skills; knowledge of the local community; ability to connect people to community resources
Proof of state curriculum and any other state-mandated training for this position.
Work hours must remain flexible as work schedule may vary noted due to needs of persons receiving services.
Strong oral and written communication skills
Personal computer skills, specifically Microsoft Office products
Strong ability to participate in a highly effective team
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and terminology.

Responsibilities

Promote personal growth, independence, and quality of life for service participants through initial development and ongoing support, monitoring, supervision, and staff training.
Build and maintain positive relationships with agency staff, service providers, and individuals/families.
Demonstrate knowledge and adherence to GT Mission, Values, and quality service standards.
Collaborate with all GT staff and maintain positive working relationships to support team goals and program success.
Ensure accuracy, quality, and timeliness of all documentation in compliance with state and agency requirements including HCBS waiver and related requirements.
Follow all agency policies and procedures.
Monitor and participate in performance improvement initiatives to ensure health, safety, and quality of services for participants.
Complete written assignments and reports as required.
Maintain all GT trackers accurately and up to date; submit weekly scorecards.
Assist participants in forming and sustaining relationships with natural and community supports to promote meaningful community integration and inclusion.
Support participants in developing social networks and connections with community organizations to expand valued social relationships.
Help participants onboard and access non-Medicaid community supports and resources aligned with Individual Support Plan (ISP) outcomes, including social, educational, and natural supports.
Meet with clients, Independent Facilitators, and Regional Center staff for consultation meetings to ensure alignment and support.
Enroll clients promptly, ensuring all required documents are processed correctly.
Provide instruction and counseling to guide participants in problem-solving and decision-making.
Advocate and collaborate with individuals and organizations on behalf of participants including regional center and independent facilitators
Support participants in preparing for, participating in, and implementing spending plans.
Provide training and guidance on the Individual and Family Directed Supports Option for participants considering directing services and supports in all models.
Assist with managing the Individual & Family Directed Budget under all models.
Coordinate services with the Financial Support Services provider for participants self-directing services, including guidance on using the Participant-Directed Budget.
Provide information and support for recruiting, hiring, managing, training, evaluating, and changing support staff under the Employer of Record Model.
Provide guidance on staff financial forms, qualifications, and record-keeping requirements under the Employer of Record Model.
Ensure participants and families understand responsibilities related to participant direction, including reporting expenditures and other relevant requirements.
Identify and participate in tabling events, Self-Determination conferences, resource fairs, and networking opportunities to promote services and build community connections.
Educate participants and external stakeholders about Self-Determination principles and GT processes
Travel will be required to attend events, conferences, training, and other related activities.
Deliver regular presentations to Independent Facilitators and external stakeholders to share program updates and strengthen partnerships.
Perform other duties as assigned.