Case Manager - Home Delivered Meals

SERVING SENIORS•San Diego, CA

20m•$24 - $27

About The Position

The HSS Case Manager works independently and collaboratively with a multi-disciplinary team, to ensure excellent service provision to older adults 55 and over. The HSS Case Manager provides older adults with individualized social services, physical and mental health services, referrals to community partners, and general support for healthful daily living. Established in 1970, Serving Seniors helps San Diego County’s low-income seniors overcome poverty through whole-person, wraparound support including meals, housing, health and social services, and enrichment activities. We work at numerous sites across the county and in the homes of hundreds of homebound seniors. Our flagship Gary & Mary West Senior Wellness Center in downtown San Diego is unlike any other senior center in the nation. Bringing together a range of supportive services under one roof, the Senior Wellness Center operates 365 days a year and offers two floors of integrated care, including health and social services, housing navigation, enrichment activities, lifelong learning, a Cyber Café and linkage to over 25 onsite direct service partners, including a senior dental center. Last fiscal year, we provided over 1.1 million meals and coordinated services to over 10,700 older adults. Our Mission: Helping seniors in poverty live healthy and fulfilling lives. Our Vision: All seniors, regardless of income, are able to thrive, engage in their communities, lead purposeful lives, and have a place they call home. Our Core Values: Advocacy - Acknowledging and supporting the needs of older adults at the individual, community, and policy-level. Person-Centered - Seeing the whole person, providing coordinated support, and treating all with dignity and respect. Integrity – Representing the values of honesty, trust, and transparency within our community. Compassion & Empathy – Approaching our work with a heartfelt desire to better understand and serve. Impact – Measuring and evaluating programs to ensure that for every dollar invested, there is a positive impact in the lives of those we serve. Intentional Involvement – Promoting an environment that nurtures differences and allows individuals to be their entire, authentic selves. Serving Seniors has received the San Diego Union-Tribune’s Top Workplaces Award nine out of the ten years the awards program has taken place, and most recently for six years in a row from 2019-2025. Ensures collaborative, interdisciplinary communication between Serving Seniors’ Nutrition staff and other Health & Social Services staff to triage any needs for homebound clients. Works independently and collaboratively to address any case management needs for homebound HDM (Home Delivered Meal) clients via telephone or home visits, when appropriate. Communicates and coordinates health and mental health referrals for HDM clients utilizing both in-house and community resources. Conducts community outreach to expand access and increase participation in the HDM program. Assists with intake assessments and re-assessments to confirm program eligibility.

Requirements

Bachelor’s degree preferred or equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job; may require a degree in a specialized field, e.g., social work.
Bilingual Spanish preferred

Nice To Haves

Excellent analytical, verbal, and written communication skills; ability to establish rapport.
Strongly defined sense of professional boundaries
Ability to think critically, solve problems creatively, and effectively assist clients in difficult situations.
A positive attitude, desire to learn and grow, and aspirations to lead.
Ability to maintain professional capacity during crisis situations.
Demonstrates integrity, honesty, a sense of responsibility, ability to use good judgment and maintain confidentiality.
Ability to work independently and within a team-based approach, multi-task, and set priorities to meet deadlines.
Possesses excellent organizational skills.
Ability to work collaboratively with both internal and external partners.
High level of proficiency in web-based systems, Microsoft Office, and other client Record Management systems

Responsibilities

Connects clients to both in-house and community resources.
Provides information on community health and welfare resources and acts as a liaison between community service providers and clients, including referrals to Serving Seniors Health Educators
Updates and manages community resources listings.
Adheres to established policies and procedures, provides excellent customer service, and demonstrates ability to work in an interdisciplinary setting.
Provides advocacy and outreach to the community and fellow stakeholders.
Manages a caseload dependent upon both walk-in and appointment hours.
Demonstrates commitment to the values, vision, and mission of Serving Seniors
Develops and implements a plan of care for clients’ unmet needs including supportive referrals to other community-based agencies.
Conducts Universal Senior Assessment as applicable.
Represents Serving Seniors at community meetings specific to the older adult population.
Effectively communicates with multidisciplinary team members through regular coordination.
Recognizes how individual performance affects overall agency goals and objectives.
Completes efficient, timely, and accurate documentation of all client efforts, interactions, referrals, and data entry into various software programs (Case Worthy, Teams)
Complies with budgetary guidelines.
Performs other duties as assigned.