Case Manager (Betty’s Village)

Ruby's Place•Castro Valley, CA

12h•Onsite

About The Position

Case Manager (Betty’s Village) In-Person Full-Time (40 hours per week) Position in Hayward, CA (Non-Exempt) Who We Are Ruby's Place dba Restorative Pathways (RP) is an innovative nonprofit committed to ending domestic violence, human trafficking, and violent crime through hope, advocacy and connection. Our services include emergency shelter, transitional housing, rental subsidies, mental health services, substance recovery, and wrap-around services. All our services are trauma-sensitive and client-centered and are provided at no cost to our clients. All programs are low barriers. RP is led by survivors with a focus on reflection, innovation, and connection. We believe in fostering relationships, both in our direct service work and throughout our internal work culture. We aim to cultivate a workplace that appreciates and emphasizes the voices of those most impacted by violence. We recognize these voices are vital to interrupting the cycle of violence and transforming lives towards safety, unity, and trust. Who You Are You have a strong commitment to preventing interpersonal violence as well as an understanding of, and sensitivity to, serving diverse populations. You have excellent interpersonal skills and strong techniques for relationship building. You believe people should determine their own path towards healing, and have an orientation towards survivor-centered services. You are a go-getter who enjoys fast paced environments. You enjoy working both collaboratively and independently. You are adept at time management and highly organized with a proven ability to ensure you can meet deadlines, plan, organize and execute. You are comfortable working as part of a team and are an accountable collaborator. You excel at organizing, prioritizing, and following through on multiple time-sensitive projects. You are flexible, creative, and take initiative in handling emergencies. What qualifications are required for this position? You Are Also: A person with a Bachelor’s degree in social services or a related field. At least two years-experienced in casework management, crisis intervention, individual and group counseling Experienced working in a human trafficking, domestic violence and or homeless setting providing direct services to women with children Understanding of the dynamics of abusive relationships and a commitment to preventing violence in the home, knowledge of Trauma Informed Care as well as an understanding of, and sensitivity to, serving diverse populations. Knowledge of community resources, community-based organizations, social services, housing agencies, and employment agencies. You have taken The State mandated 40-hour Domestic Violence counselor certification (can be taken after hire) Able to lift 50 lbs. In possession of a valid CA driver's license, proof of insurance, and be approved by RP insurance as a driver in order to drive agency vehicles. If a staff member cannot be approved by RP insurance as a driver, employment might not be able to continue. Instances where staff cannot be approved to drive will be reviewed on a case by case basis to determine if employment can continue in their role without driving agency vehicles. Items considered include but are not limited to: the shift the staff member holds and the frequency/necessity of driving during that shift, the amount of time before the staff member may be approved to drive by the insurance carrier, the availability of other staff on site to drive agency vehicles as program needs require, etc. Able to complete all required background checks. Additional requirements may be deemed necessary, including fingerprinting (Live Scan), completion of all Community Care Licensing (CCL) documents, and ability to meet CCL licensing requirements. What You Will Do The Case Manager will provide necessary support to the overall operation of Restorative Pathways services for women and children who are victims of domestic violence, human trafficking or homelessness. The Case Manager helps each client develop and implement an individualized case management plan designed to promote independence and self-sufficiency. The Case Manager reports to the Shelter Manager. Responsibilities include Provide case management, including the development of action plans for clients, advocacy, information and referrals to community service providers. Transport clients to legal, social services and other case management related appointments. Provide confidential, holistic, client-centered, trauma-informed services. Conduct individual and group activities for the participants and children in the shelter. Orient new residents to shelter facilities. Perform telephone screening and intake for potential clients. Maintains accurate and up-to-date referral information in referral binders and boards. Tabulate accurate statistical records of services provided to clients. Assist with general shelter operations. When single shifted, assumes responsibility for overall shelter management. Must be able to cover one advocate shift per week. Provide back-up in-person to Shelter Programs as necessary. Complete functional timesheets by assigned due dates in compliance with time allocations. Actively participate in reflective supervision sessions. Create and maintain documentation of processes and procedures related to job duties. Other duties as assigned. The schedule for the Case Manager position is as follows: Monday 12pm-8pm Tuesday 12pm-8pm Wednesday 11am-7pm Thursday 12pm-8pm Friday 11am-7pm Saturday Flex one Saturday per month Working Conditions You are expected to be available on-site as necessary given business needs. You must be able to stand for long periods of time and perform physical activities, including lifting up to 50 pounds. You will be subject to frequent interruptions and must be able to multitask and handle stress. Local travel in the greater Bay Area may be required. Applying The pay scale for this role is $32 per hour (non-exempt). The benefits that come with working at RP at full-time hours include medical, dental, and vision plans, a life insurance policy, significant vacation, sick time, restorative care time, and immediate vesting in our 403(b) with a generous match. This is a full-time, 40 hours per week, salaried position. This is a hybrid position (flex work), with some days required in our Castro Valley Office. Applicants must be located in the greater Bay Area. Preference will be given to internal applicants. If all this sounds like a good fit for you, please submit your resume and, instead of a traditional cover letter, respond to the following prompts: Why do you want to work for RP and why are you a good fit for this role? (200 words max) Using the qualifications listed above (under Who You Are section), please list the top 5 qualification(s) that you feel you currently excel in and 2 qualifications you feel you will need to work toward proficiency. Please provide a brief explanation for each (a few sentences).

Requirements

A person with a Bachelor’s degree in social services or a related field.
At least two years-experienced in casework management, crisis intervention, individual and group counseling
Experienced working in a human trafficking, domestic violence and or homeless setting providing direct services to women with children
Understanding of the dynamics of abusive relationships and a commitment to preventing violence in the home, knowledge of Trauma Informed Care as well as an understanding of, and sensitivity to, serving diverse populations.
Knowledge of community resources, community-based organizations, social services, housing agencies, and employment agencies.
You have taken The State mandated 40-hour Domestic Violence counselor certification (can be taken after hire)
Able to lift 50 lbs.
In possession of a valid CA driver's license, proof of insurance, and be approved by RP insurance as a driver in order to drive agency vehicles. If a staff member cannot be approved by RP insurance as a driver, employment might not be able to continue. Instances where staff cannot be approved to drive will be reviewed on a case by case basis to determine if employment can continue in their role without driving agency vehicles. Items considered include but are not limited to: the shift the staff member holds and the frequency/necessity of driving during that shift, the amount of time before the staff member may be approved to drive by the insurance carrier, the availability of other staff on site to drive agency vehicles as program needs require, etc.
Able to complete all required background checks.
Additional requirements may be deemed necessary, including fingerprinting (Live Scan), completion of all Community Care Licensing (CCL) documents, and ability to meet CCL licensing requirements.

Responsibilities

Provide case management, including the development of action plans for clients, advocacy, information and referrals to community service providers.
Transport clients to legal, social services and other case management related appointments.
Provide confidential, holistic, client-centered, trauma-informed services.
Conduct individual and group activities for the participants and children in the shelter.
Orient new residents to shelter facilities.
Perform telephone screening and intake for potential clients.
Maintains accurate and up-to-date referral information in referral binders and boards.
Tabulate accurate statistical records of services provided to clients.
Assist with general shelter operations.
When single shifted, assumes responsibility for overall shelter management.
Must be able to cover one advocate shift per week.
Provide back-up in-person to Shelter Programs as necessary.
Complete functional timesheets by assigned due dates in compliance with time allocations.
Actively participate in reflective supervision sessions.
Create and maintain documentation of processes and procedures related to job duties.
Other duties as assigned.