Case Manager [Denver, CO]

Holon Health•Denver, CO

2d•Hybrid

About The Position

Holon Health is seeking a compassionate and highly organized Case Manager to join our collaborative care team. The Case Manager will play a crucial role in proactively monitoring client progress, ensuring adherence to treatment plans, and providing ongoing support to facilitate positive treatment outcomes. This position offers a unique opportunity to make a significant impact on the lives of individuals in recovery and contribute to a patient-centered, integrated care model.

Requirements

Must be located in or willing to relocate to Colorado (Denver/Ft. Collins metro area)
Reliable transportation and valid driver's license
Outstanding communication and interpersonal skills to effectively engage with individuals from diverse backgrounds in a judgment-free and culturally sensitive manner.
Exceptional organizational and time management skills.
Ability to conduct concise yet supportive phone conversations.
An understanding of the community served, the justice system, and community connectedness.
A strong understanding of the healthcare system including medical insurance.
Ability and willingness to provide emotional support, encouragement, and motivation to clients.
Strong computer skills; prior experience utilizing an EHR/EMR strongly preferred.
Strong level of confidentiality due to the sensitivity of materials and information handled.
Ability to work independently and be self-directed and flexible.
Ability to perform functions with minimal supervision.
High school graduate or equivalent required; associate degree preferred.
1-3 years of experience working in a behavioral health setting preferred.

Nice To Haves

Written and oral fluency in English and Spanish is preferred.
associate degree preferred.
1-3 years of experience working in a behavioral health setting preferred.
prior experience utilizing an EHR/EMR strongly preferred.

Responsibilities

Actively review client activity within the program, including: drug test results, system logins and lesson completion rates, and appointment attendance and adherence.
Monitor client progress against their individualized treatment plan.
Identify any deviations from the plan and collaborate with the clinical team to develop appropriate interventions.
Identify potential barriers to client engagement and proactively address them with the client.
Verify client insurance coverage and eligibility for treatment services.
Coordinate client appointments with providers, including scheduling and rescheduling as needed.
Provide support to the clinical team when follow-up with clients is needed.
Assist clients with identifying and accessing necessary community resources and referrals (e.g., housing, transportation, employment).
Coordinate referrals with external agencies and providers.
Assist clients with troubleshooting technical issues related to our proprietary technology platform.
Provide guidance on navigating the platform and accessing program resources.
Respond promptly to client inquiries and concerns.
Provide ongoing support and encouragement to clients throughout their treatment journey.
Conduct in-person client meetings as needed
Any office-based or local travel requirements