Case Manager

COMMUNITY HEALTH CENTER OF LUBBOCK INC•Lubbock, TX

13d•Onsite

About The Position

Community Health Center of Lubbock (CHCL) is seeking a dedicated and compassionate Case Manager to support our mission in improving community health outcomes under the Substance Abuse and Mental Health Services Administration (SAMHSA) grant and other health center programs. The Case Manager will provide comprehensive case management services, facilitate access to health resources, and engage the community through targeted outreach events such as health fairs and educational workshops. The ideal candidate must be a Licensed Baccalaureate Social Worker (LBSW), hold a Community Health Worker (CHW) certification, and possess a strong understanding of healthcare systems and social services in Texas. Key responsibilities include, but is not limited to: Collaborate with other members of treatment team to provide case management to patients with mental health/substance use disorders including coordination with specialty providers and treatment facilities as needed; Provide services with a strong recovery orientation, cultural sensitivity, and awareness of the unique needs of the patient population; Identify and link patients with community resources to facilitate referrals and respond to social service needs; Provide relevant self-management support for patients with mental health/substance use disorders as identified by treatment team; Act as a point of contact for patients, families, community resource agencies and treatment facilities in need of information or with concerns; Assist patients with the process of determining eligibility, obtaining and maintaining free pharmaceuticals through the Drug Assistance Program; Assist with data collection and generation of patient registry reports; and Plan and participate in community outreach events such as health fairs, educational workshops, and public awareness campaigns.

Requirements

Education: A minimum of an associate’s degree in social work, public health, mental health or related field required. Bachelor’s degree in social work, psychology or related field preferred.
Licensure: Licensed Baccalaureate Social Worker (LBSW)
Certification: Basic Life Support (CPR) certification; Community Health Worker (CHW) certification
Experience: Minimum of four (4) years’ progressively responsible healthcare-related experience; additional related education may exchange for required experience on a year-for-year basis
Language: English; bilingual (English/Spanish) preferred.
Travel: Some; valid Texas drivers’ license and current auto insurance required; must have reliable and safe transportation.
Hours of Work: 8am-5pm M-F with some weekend/evening work.
Knowledge Knowledge of medical terminology
Knowledge of legal documentation
Knowledge of Electronic Health Records (EHRs)
Proficient in software applications such as Microsoft applications: Excel, Word, Outlook, PowerPoint
Have a clear understanding of HIPAA and ability to adhere to strict confidentiality guidelines
Skills Demonstrate excellent interpersonal skills
Demonstrate excellent time management skills and prioritization
Demonstrate excellent customer service skills and cultural competency
Excellent follow through skills and attention to detail.
Ability to work effectively with a diverse population/cultural differences.
Ability to handle multiple tasks and meet deadlines
Able to exercise good judgment and be neat and clean
Excellent team participation and organizational skills
Excellent service orientation skills (actively looking for ways to help all people)

Nice To Haves

Prefer experience working with individuals with mental health/substance use disorders as well as experience as part of a treatment team approach to care.
Language: English; bilingual (English/Spanish) preferred.

Responsibilities

Collaborate with other members of treatment team to provide case management to patients with mental health/substance use disorders including coordination with specialty providers and treatment facilities as needed
Provide services with a strong recovery orientation, cultural sensitivity, and awareness of the unique needs of the patient population
Identify and link patients with community resources to facilitate referrals and respond to social service needs
Provide relevant self-management support for patients with mental health/substance use disorders as identified by treatment team
Act as a point of contact for patients, families, community resource agencies and treatment facilities in need of information or with concerns
Assist patients with the process of determining eligibility, obtaining and maintaining free pharmaceuticals through the Drug Assistance Program
Assist with data collection and generation of patient registry reports
Plan and participate in community outreach events such as health fairs, educational workshops, and public awareness campaigns