Case Manager - Cairn Point at Cameron

Caritas of Austin • Austin, TX

3d • $46,491 - $52,885

About The Position

The Cairn Point at Cameron Case Manager provides permanent supportive housing services to people that have experienced homelessness, with a goal of stabilizing them in their housing situation at Cairn Point, a high-quality apartment community which is deeply affordable and intensely supportive for 150 individuals aged 55+ experiencing homelessness. Direct service responsibilities include determination of eligibility for housing services; assessment of needs; intensive case management; supportive services and referrals to appropriate agencies that can address program participants’ needs related to housing, income, and well-being. The Case Manager is responsible for maintaining accurate financial assistance records, service delivery records, and reporting requirements.

Requirements

• Education Required : Bachelors’ degree from an accredited college or university. A degree in social work, public health, counseling, or other related fields in human services is preferred.
• Experience Required : Minimum one year’s professional experience working directly with low-income, diverse, and underserved populations in a social services agency.
• Computer Skills: Experience with internet, MS Office, various software, excel spreadsheets, databases - HMIS (Homeless Management Information System) helpful.
• Other Requirement(s) Must possess or be able to obtain a valid Texas driver's license within 30 days of employment.

Nice To Haves

• Preferred : Master’s degree from an accredited college or university in human services is preferred. This includes the related fields of social work, psychology, public health, and counseling.
• Highly Preferred : Past work in housing programs or community housing or with people experiencing homelessness; experience working with people with mental health disorders; experience with Crisis Intervention.
• Language Skills Preferred: Bilingual proficiency (English and Spanish or other language).

Responsibilities

• Consistently interact with clients using a person-centered and Strength’s based approach while maintaining professional boundaries in keeping with Caritas policies and procedures.
• Works with clients to create individualized service plans and assist in meeting goals.
• Helps to coordinate mental health and substance use treatment appointments.
• Enters case notes in HMIS in a timely manner in keeping with policy.
• Participates in filing and case reviews.
• Collaborate with community partners to identify families and/or individuals who are experiencing homelessness (or at-risk of homelessness).
• Conduct screenings and determine if families or individuals meet program eligibility requirements.
• Assist in housing identification, applications, move-ins, and housing sustainability.
• Communicate professionally and effectively with property managers to maintain strong partnerships.
• Meet regularly with clients to assess needs, and ensure quality outcomes in a supportive, timely, and empathetic manner.
• Ensure that clients are safe and linked to appropriate resources following any crises.
• Facilitate and coordinate access to mental health, substance use, and physical health services.
• Develop and monitor individual housing services plans with a general goal of housing stability.
• Once the client is housed, 50% or more of meetings will be held within the client’s home or in a community space.
• Transport clients to agencies and services, as needed.
• Provide crisis intervention, as needed.
• Work with Caritas of Austin’s Community Housing Specialists and community housing programs/property managers to identify and secure safe, affordable housing for clients as needed.
• Build relationships with other service providers that serve the target populations.
• As appropriate, work collaboratively with Caritas of Austin’s Employment Specialists to link clients to employment.
• Research and stay informed about other local employment resources.
• As appropriate, work collaboratively with Caritas of Austin’s Education Specialists to link clients to education programs.
• Research and stay informed about other educational resources.
• Attend program collaboration meetings and training sessions, internally and externally, as requested by the supervisor.
• Be present and active in community-wide activities, meetings, and events.
• Manage case data by entering it in a timely manner into Service Point, the database utilized by Caritas of Austin for the Homeless Management Information System (HMIS).
• Regularly prepare and maintain accurate records and reports, following the Caritas of Austin’s Housing Services Department Documentation Guidelines.
• Work cooperatively with all components of Caritas of Austin services.
• Engage in appropriate teamwork functions to provide a professional work environment and effective service delivery.
• Work with supervisors to create and implement a professional development plan.
• Attend Caritas of Austin staff meetings, Programs Department meetings and other meetings and training sessions as required.

Benefits

• Employer paid health, dental, vision, life, short-term disability, and long-term disability insurance for employees.
• 14 Paid Holidays per year.
• 20 days of accrued PTO in year one with increases up to 31 days per year.
• Retirement plan with employer match.
• Discounted Rates on Gold’s Gym and Legal Shield memberships.
• Mileage Reimbursement.
• Monthly Phone Stipend.
• Monthly Paid Parking for employees who office from Downtown Location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level