Case Processing Specialist

Anovaeon•Williamsport, MD

10d•Onsite

About The Position

The Case Processing Specialist serves as a frontline staff member responsible for transitioner intake, assessment, data management, and operational support across all shelter areas. This position ensures accurate documentation, thorough assessment, and appropriate service coordination through comprehensive interviews, trauma-informed engagement, and proficient use of data management systems. The Case Processing Specialist maintains a welcoming, professional presence while managing critical data entry and services. This position includes 24/7 coverage, and may include overnight shifts, evenings, weekends, and holiday coverage.

Requirements

High school diploma or equivalent required
Must be a U.S. citizen to comply with federal contract requirements
Strong data entry and administrative documentation skills
High attention to detail and accuracy in records management
Ability to manage large volumes of documentation in a structured environment
Ability to learn and operate government case management system
Proficiency with Microsoft Office Suite (Word, Excel, Outlook, etc.) tools
Strong organizational and time-management abilities
Professional communication skills in fast-paced operational environments
Ability to maintain confidentiality when handling sensitive information
Ability to work independently and as part of a coordinated processing team
Cultural competency and sensitivity to diverse backgrounds and experiences
Strong observational skills and ability to identify safety concerns
Crisis intervention and de-escalation skills
Strong interpersonal and communication skills with ability to interact respectfully with diverse populations
Employment is contingent upon successful completion of the following screening: Federal background investigation (up to and including a Tier 4 DHS clearance) Criminal history check Verification of employment and education history Compliance with all government credentialing requirements Drug screening
Employees must adhere to all federal security, confidentiality, and operational protocols while working within government facilities.
Ability to sit at a computer workstation for extended periods while conducting data entry and interviews
Ability to stand and walk for extended periods during facility operations (up to 8-12 hours per shift)
Ability to lift, carry, and move supplies and equipment up to 50 pounds
Ability to bend, stoop, reach, and perform repetitive motions
Capability to work in varied environmental conditions (indoor/outdoor, temperature variations)
Ability to respond quickly to emergency situations throughout the facility
Visual acuity for detailed computer work and document review
Auditory ability to conduct interviews and monitor facility for safety concerns

Nice To Haves

Two (2) or more years of administrative, clerical, or records management experience preferred
Experience supporting government operations, legal administration, or immigration processing environments preferred
Experience with electronic case management systems or databases strongly preferred
Bilingual English/Spanish strongly preferred

Responsibilities

Prepare, review, and maintain immigration case documentation in accordance with ICE procedures
Organize and maintain case files and supporting documentation related to immigration proceedings
Assist with preparation and verification of case packets, administrative records, and supporting materials
Ensure case documentation is complete, organized, and compliant with federal documentation standards
Maintain strict confidentiality when handling sensitive personal and legal information
Accurately enter and update case information in ICE systems of record and other designated databases
Maintain detailed electronic records and ensure timely updates to case status and documentation
Conduct routine quality checks to ensure accuracy and completeness of case data
Track case processing activities and documentation throughout each stage of the processing workflow
Generate reports or documentation summaries as requested by supervisors or government personnel
Monitor case processing timelines and ensure required documentation is submitted within established timeframes
Track case status updates and assist with administrative coordination of processing activities
Coordinate documentation flow between processing teams and government personnel
Assist with preparation of materials related to immigration proceedings or removal processing
Assist with administrative intake procedures for individuals undergoing processing
Verify identification documents and ensure accurate documentation of personal information
Support administrative intake procedures by preparing documentation packets and intake records
Assist with documentation related to biometric intake processes when required
Communicate professionally with ICE personnel, supervisors, and other facility staff
Relay administrative updates and case documentation status to appropriate personnel
Support coordination of daily administrative operations within processing teams
Assist in facilitating efficient workflow across case processing functions
Ensure all case documentation complies with federal privacy, security, and record-keeping requirements
Maintain chain of custody for sensitive records and documentation
Follow established protocols for documentation retention and handling of confidential records
Immediately report documentation discrepancies or compliance concerns to supervisors