Casework Program Manager

International Rescue Committee•Salt Lake City, UT

9d•$68,688 - $71,633

About The Position

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. Job Overview: The Casework Program Manager oversees the Extended Case Management (ECM), Intensive Case Management (ICM), and Program for Initial Resettlement (PIR) programs at IRC Salt Lake City. This role provides leadership, supervision, and strategic direction to ensure delivery of high-quality, client-centered resettlement services. The Casework Program Manager currently supervises 7–8 staff and is responsible for program compliance, quality assurance, staff development, fiscal management and community partnership building.

Requirements

Bachelor’s degree in social work, public health, international relations, or related field required; Master’s degree preferred.
Minimum 3 years of experience in refugee resettlement, case management, or related human services field.
At least 2 years of supervisory experience required.
Experience in program management, budget oversight, and compliance monitoring required.
Strong leadership and staff management skills using a coaching approach.
Ability to manage multiple priorities, work under deadlines, and maintain accountability.
Excellent communication and relationship-building skills with diverse stakeholders.
Demonstrated cultural humility and ability to work effectively in a multicultural environment.
Proficiency in Microsoft Office Suite and data management tools.
Valid driver’s license, insurance, and reliable transportation.
Excellent written and oral communication skills in English; proficiency in a language spoken by client populations preferred.

Responsibilities

Ensure the delivery of comprehensive, timely, and high-quality services in accordance with PIR Cooperative Agreement, ICM contract, ECM’s URCM contract, and other funder requirements.
Guide implementation of programs, ensuring adherence to client-centered, trauma-informed, and strengths-based approaches.
Screen clients for program eligibility and assign caseloads to case managers.
Support staff in responding to client crises, safety concerns, and complex cases.
Collaborate with other departments (employment, health, education, youth, etc.) to coordinate referrals and integrated service delivery.
Maintain program knowledge and adapt to policy updates, best practices, and compliance requirements.
Facilitate cross department case staffing and strategic efforts to increase and maintain collaboration across resettlement programs.
Supervise a team of 7–8 staff and multiple interns across three casework programs, including onboarding, training, and ongoing coaching.
Conduct regular individual supervision, team meetings, and performance evaluations in alignment with IRC’s People Manager Standards.
Foster a respectful, inclusive, and supportive environment for staff and clients.
Provide leadership in recruitment, retention, and professional development of staff, volunteers, and interns.
Monitor casework documentation, client case files, and case notes for accuracy, timeliness, and compliance with federal, state, and IRC standards.
Become the office expert on the casework federal contract requirements and standards.
Ensure program outcomes and client progress are tracked, analyzed, and reported.
Prepare for monitoring visits from IRC headquarters, state, and federal partners.
Manage program budgets and spending, including oversight of direct client assistance and approval of financial expenditures.
Build and maintain strong partnerships with housing providers, service organizations, employers, and government agencies to expand resources for clients.
Represent IRC in public, professional, and governmental forums as needed.
Liaise with the Utah Refugee Services Office, local coalitions, and national IRC networks on program development, compliance, and coordination.
Regularly bring in partners and service providers to train and inform the case management teams on resources and processes in the community.
Identify opportunities for innovation, resource development, and sustainability of casework services.
Support grant writing, reporting, and fundraising efforts related to casework services.

Benefits

10 sick days
10 US holidays
20-25 paid time off days depending on role and tenure
medical insurance starting at $163 per month
dental starting at $6.50 per month
vision starting at $5 per month
FSA for healthcare and commuter costs
a 403b retirement savings plans with immediately vested matching
disability & life insurance
an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.