Cash Allocation Manager

Howden

2d • Hybrid

About The Position

The Cash Allocation Manager will provide accounting administration services for designated business units within Howden Specialty LLC, ensuring operational excellence and compliance with company and group policies. This role delivers accurate and timely execution of cash matching, payment processing, account reconciliations, supporting Insurance Broker Accounting (IBA) operations. It serves as a key escalation point, managing account queries, delivering high-quality service and stakeholder coordination across markets, clients, and internal teams. The role leverages data‑driven reporting to guide execution priorities, contributes to cross‑functional initiatives, and ensures strict adherence to compliance, governance, and regulatory requirements.

Requirements

• In-depth understanding of the Bill-to-Cash lifecycle within an agency management system; hands-on Applied Epic tactical experience is highly desirable.
• Proven experience in accounting operations, preferably within an IBA or comparable agency environment.
• Experience leading and collaborating with offshore partner, developing relationship as full extension of on-shore team.
• Results‑oriented professional with the ability to execute independently, manage operational and accounting processes accurately, and deliver high‑quality outcomes in a fast‑paced environment.
• Strong analytical and problem‑solving skills, with the ability to interpret, manipulate, and draw insights from financial and operational data to identify trends, risks, and solutions.
• Solution‑oriented mindset, capable of prioritizing tasks, resolving issues efficiently, and escalating appropriately when needed.
• Proven ability to interpret, implement, and consistently enforce policies, procedures, internal controls, and governance requirements.
• Clear, confident verbal and written communication skills, including the ability to translate data into actionable insights and influence outcomes.
• Collaborative team player and role model, contributing positively across functions and supporting shared objectives.
• Self‑motivated with a proactive approach to learning and continuous improvement.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.

Responsibilities

• Ensure timely and accurate execution of cash matching, payment processing, and other technical transactions, with clear escalation protocols in place where required.
• Process IBA payment requests, complete cash matching, and reconcile accounts with markets and clients within agreed timelines.
• Forward Notices of Cancellation to relevant departments and actively drive follow‑through, including escalation where necessary.
• Resolve account and reconciliation queries efficiently and accurately.
• Provide operational support for U.S. Cashiering and Treasury activities as required; including approving payments and supporting with banking relationship escalations.
• Build and maintain strong relationships with internal and external stakeholders, serving as an effective escalation point when needed; this includes supporting Private Client and Health & Benefits.
• Respond to business and customer requirements with agility, professionalism, and sound judgment, while upholding the highest ethical standards in all interactions.
• Maintain accurate, up‑to‑date system records and deliver accounting operations, KPI reporting, and management information.
• Use data‑driven insights to steer execution priorities, identify escalation needs, and communicate effectively through clear data storytelling.
• Lead assigned initiatives and actively contribute to cross‑functional projects.
• Perform account reconciliations with markets and clients, ensuring issues are identified, investigated, and resolved efficiently and accurately.
• Respond to account‑related inquiries promptly and in line with defined service standards.
• Ensure compliance with company policies, procedures, and all applicable legal and regulatory requirements.
• Maintain accurate records and ensure HR and T&C documentation is current and properly authorized in line with internal processes.
• Monitor and assess regulatory and legal developments impacting IBA operations, implementing appropriate operational responses as needed.
• Stay informed of relevant legal, regulatory, and market changes affecting the role and the business.

Benefits

• A career that you define.
• Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.
• And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed