Cash Application Representative I (Hybrid)

HALO • Sterling, IL

8d • $17 - $19 • Hybrid

About The Position

We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally. With over 2000 employees, 1,100 Account Executives and 40+ sales offices across the United States, HALO is the global leader of our $25B industry.
The Cash Application Representative I plays a critical role within the Cash Applications team. This role ensures timely, accurate processing and excellent service to internal and external stakeholders. Key focus areas include operational accuracy, communication, and continuous improvement.

This role works a hybrid schedule with 2x in-person working days at our Sterling, IL headquarters.

Requirements

• At least 1+ year of previous direct cash application experience in an office environment
• Proficient in Microsoft Word, Excel, and Outlook
• Great communicator and listener in-person, over phone, email, and video conference
• Values curiosity, creativity, inclusive teams, and achieving results
• Problem solver that is comfortable making judgment calls how to spend time
• Enjoys learning by providing, receiving and responding positively to constructive feedback
• Detail oriented and strong organizational skills
• Able to work overtime when required

Nice To Haves

• Associate's degree in Accounting

Responsibilities

• Deposit/post any cash or live checks received at the Sterling location.
• Process credit card transactions, including pre-charging, charging, posting, and disputes via multiple methods (e.g., customer self-service portal, dedicated phoneline).
• Contact customers via telephone and email regarding payment application or credit card issues.
• Collaborate with Credit and Collections teams and Sales Executives regarding deposits and customer remittance information.
• Support Liaison for customer on customer facing questions for payment processing.
• Payment link processing on orders.

Benefits

• nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance, along with additional Voluntary Benefits
• 401(k) Retirement Savings Plan
• Health Savings Accounts (HSA)
• Flexible Spending Accounts (FSA)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree