Cash Application Specialist

mSupply • Lenexa, KS

1d

About The Position

The Cash Application Specialist is responsible for the receipt and accurate application of funds being paid to the organization from various sources. This role performs other duties related to accounts receivable and other departments which includes filing, scanning, imaging, account maintenance, reporting and special projects.

Requirements

• High School diploma or its GED equivalent
• 2+ years or more experience with accounts receivable and/or cash applications
• High degree of personal ethics, customer service, and commitment to safety.
• Demonstrate Intermediate level in MS Office suite applications (Excel, Outlook, Word)
• Aptitude for mathematical operations and numerical analysis.
• Use computers, photocopiers, scanners, phone systems and meeting and virtual platform sharing relative to the needs of the job.
• Minimum keyboarding skills of 40 words per minute.
• High ethical standards, integrity, and a strong sense of ownership.
• Ability to operate in a dynamic, fast-paced environment while meeting deadlines.
• Exceptional organizational and project management skills.

Responsibilities

• Posts all payments from various sources daily onto customer accounts.
• Reconcile daily posting to ensure books balance against bank accounts.
• Pulls, reviews, and resolves unapplied cash report.
• Consistently strive to achieve less than 1% of payments posted as unapplied cash on accounts each week.
• Produces daily and end of the month report status on applied and unapplied payments.
• Daily, work with customers to obtain missing remittance details needed to apply payments accurately and timely.
• Maintain an unapplied payment tracker to include the details against short/overpaid/invalid invoices/credits taken in error.
• Process chargebacks and NSF’s (Non-Sufficient Funds).
• Reviews, completes, and resolves cash application reconciliation.
• Resolve pending queues within 2 business days and escalate to manager unresolved issues over 2 business days.
• Updates and maintains various reporting documents as it relates to payments, and unapplied cash.
• Monitors and maintains a shared payment email inbox and cash queue to answer inquiries.
• Provides secondary support answering overflow calls and when primaries are away or on the phone.
• Maintains proficiency with company computer systems.
• Make recommendations to Management on areas of improvement to improve efficiency and customer satisfaction.
• Provides excellent customer service through timely customer interaction, problem resolution, or escalation with effective and efficient follow-up.
• Fosters valued business relationships with all departments, aiming to resolve customer and other issues in a timely manner.
• Approaches peers and customers with a spirit of positive problem resolution, professionalism, and integrity.

Benefits

• Medical, dental, vision, and prescription coverage effective immediately
• 401(k) plan with company contributions
• Life insurance and short- and long-term disability coverage
• HSA/FSA options and an Employee Assistance Program (EAP)
• Paid time off, including vacation, holidays, and personal days
• Weekly pay, employee discounts, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED