CASINO BEVERAGE ATTENDANT

Caesars Entertainment • Waterloo, IA

1d

About The Position

The following statements are intended as general examples of the duties of this
position and are not all inclusive for specific positions. Other reasonable
duties may be assigned.

1. Ensure at all times operating principles are being adhered to:
1. Clean – Keep all areas clean and pristine.
2. Safe – Follow all safety policies and procedures.
3. Friendly – Use customer courtesy skills to provide superior guest
service.
4. Fun – Have fun! Be interactive with all internal and external guests
while maintaining professional standards.
2. Display “Family Style Service” to deliver the best experience to our
guests:
Give a Family Style Service Signature Welcome and Parting interaction– We
treat strangers like friends and friends like family.
Assist in creating a Strong Team – Strong Teams are those that work
together toward a common goal.
Display a Positive Attitude– Team Members and Guests expect you to be
hospitable; display a genuine desire to reach a positive outcome in every
situation.
Care about others; Passionate about your position; Enthusiastic about
giving the best guest experience possible.
3. Adhere to department service standards of being accurate, timely, and
trustworthy.
4. Interact with all guests and employees to positively affect interactions
with guests and employees, and demonstrate resiliency to deal with
difficult guests in all types of business conditions. Work effectively and
courteously with fellow employees.
5. Responsible for developing and maintaining positive guest relations,
including but not limited to, resolving minor guest disputes and ensuring
the safety and security of all guests and employees.
6. Responsible for verifying jackpots, paying jackpots, completing paper
fills, and accurately filling out all related paperwork associated with the
daily job duties.
7. Performs minor repair to slot machines.
8. Responsible for assisting with beverage service to our patrons and for the
safe distribution of alcohol.
9. Responsible to have knowledge of patron alcohol limitations along with
company policy and procedure regarding limitations.
10. Responsible to take beverage orders from guests and servers; prepare drinks
correctly and return these orders in a timely manner.
11. Responsible to not over serve alcohol to guests, actively observe warning
behaviors and signs of possible intoxication and enforce company policy and
procedure regarding limitations.
12. Able to create and maintain professional working relationships with
personnel from various departments.
13. Knowledge of Gaming laws and regulations that pertain to area of
responsibility.
14. Knowledge of all special events and promotional activities.
15. Completing all company-required training within designated time frames.
16. Performs other duties as assigned.

Requirements

• Knowledge of Gaming laws and regulations that pertain to area of responsibility.

Responsibilities

• Ensure operating principles are being adhered to: Clean, Safe, Friendly, Fun
• Display “Family Style Service”
• Adhere to department service standards of being accurate, timely, and trustworthy.
• Interact with all guests and employees to positively affect interactions
• Responsible for developing and maintaining positive guest relations
• Responsible for verifying jackpots, paying jackpots, completing paper fills, and accurately filling out all related paperwork
• Performs minor repair to slot machines.
• Responsible for assisting with beverage service to our patrons and for the safe distribution of alcohol.
• Responsible to have knowledge of patron alcohol limitations along with company policy and procedure regarding limitations.
• Responsible to take beverage orders from guests and servers; prepare drinks correctly and return these orders in a timely manner.
• Responsible to not over serve alcohol to guests, actively observe warning behaviors and signs of possible intoxication and enforce company policy and procedure regarding limitations.
• Able to create and maintain professional working relationships with personnel from various departments.
• Knowledge of Gaming laws and regulations that pertain to area of responsibility.
• Knowledge of all special events and promotional activities.
• Completing all company-required training within designated time frames.
• Performs other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed