Casino Beverage Supervisor (Caesars New Orleans)
About The Position
JOB SUMMARY: Responsible for monitoring and supervising the daily Casino floor operations on a specific shift for beverage and slots, ensuring that courteous and prompt service is provided by all employees. Responsibilities Directly responsible for training Slot Attendants and Beverage Servers, providing each with the knowledge and appropriate direction to perform his/her responsibilities. Exhibits sound decision-making qualities, motivates personnel, and exhibits effective supervisory skills. Possesses a thorough working knowledge of the various types of slot machines, their functions, malfunctions and payout schedules. Responsible for all casino beverage functions and employees. Possesses knowledge of the gaming rules and regulations. Routinely strives to build and maintain rapport with Slot players and handles customer disputes, making every effort to achieve customer satisfaction. Exercises appropriate discretion to identify situations that require the attention of management. Observes, supervises and countersigns hand paid jackpots. Familiar with the federal currency transaction reporting guidelines and implements the same. Oversees all jackpots to ensure the prompt and accurate execution of every transaction. Completes daily personnel assignments and reassigns personnel on the floor based on business volume. Observes all personnel in the performance of their duties. Builds a rapport and coordinates daily functions with support service departments. Coordinates with Security to detect and prevent attempts to cheat or damage slot machines and to identify floor irregularities to the Slot Shift Manager. Ensures timely and accurate evaluations are given to direct reports with appropriate development plans, providing each with clear directives needed to meet departmental standards and achieve departmental and company goals. Acts as a role model and always presents oneself as a credit to Caesars and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
Requirements
- High school diploma required
- Must possess strong supervisory and leadership skills
- Must have strong knowledge of the various internal written and verbal codes/abbreviations
- Must project professionalism and possess excellent verbal and written communication skills
- Previous knowledge of casino rules, regulations and procedures pertinent to Slot operations is required
- Must have the ability to make quick decisions and have the ability to train, follow and execute training manuals
- Must be able to get along with co-workers and work as a team
- Must present a well-groomed appearance
- Must be able to maneuver to all areas of the casino
- Must be able to lift up to 40 pounds
- Must be able to bend, reach, kneel, twist and grip items
- Must be able to walk and be on feet for long periods of time
- Must have a sense of urgency and keep up with fast paced business practices
- Must be able to work in stressful situations
- Must possess basic math skills
- Must be able to read, write, speak and understand English
- Must be able to respond to visual and aural cues
Nice To Haves
- Slot or Beverage experience preferred but previous supervisory experience is acceptable
Responsibilities
- Monitoring and supervising the daily Casino floor operations on a specific shift for beverage and slots
- Training Slot Attendants and Beverage Servers
- Exhibiting sound decision-making qualities, motivates personnel, and exhibits effective supervisory skills
- Maintaining knowledge of slot machines, gaming rules and regulations
- Building and maintaining rapport with Slot players and handles customer disputes
- Identifying situations that require the attention of management
- Observing, supervising and countersigning hand paid jackpots
- Implementing federal currency transaction reporting guidelines
- Overseeing all jackpots
- Completing daily personnel assignments and reassigning personnel
- Observing all personnel in the performance of their duties
- Building a rapport and coordinates daily functions with support service departments
- Coordinating with Security to detect and prevent attempts to cheat or damage slot machines and to identify floor irregularities to the Slot Shift Manager
- Ensuring timely and accurate evaluations are given to direct reports with appropriate development plans
- Acting as a role model
- Meeting the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
