Casino Host - Full Time - Harrah's Gulf Coast

Caesars Entertainment • Biloxi, MS

12d

About The Position

Description Essential Duties include the following; other duties may be assigned, as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Responsibilities Roles and Responsibilities: Player Communication: Builds relationships with target players utilizing contact strategy through a variety of in-bound and out-bound channels. Leverages property amenities/programs to target players. Customer Service: Maintains close ties with target guests through personal contact. Arranges accommodations and amenities. Handles and resolves player problems. Maintains goodwill with all guests. Ensures guests are aware of events and supports execution through attendance and follow-up. Maintains high level of visibility throughout the facility. Escalates customer feedback appropriately. Credit/Comps Service: Provides collection of credit according to established regulatory procedures. Complies with state and local regulatory standards. New Player Identification/Contact: Actively seek out target players and signs them up for Caesars Rewards. Informs new prospects about benefits of Caesars Rewards program. Technical proficiency: Utilizes the casino computer systems for the purpose of tracking complimentary items to qualified guests based on restricted comping guidelines. Seeks direction from manager to investigate, evaluate and determine the financial stability of potential customers using all reliable sources available. Computer knowledge: Understands competitive environment and can promote and explain Harrah’s Gulf Coast’s benefits and features. Gives feedback to the appropriate department as new competitor information is acquired. Teamwork: Collaborates with work-group and all support departments to ensure player satisfaction. Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems. Works with team members to achieve common goals. Confidentiality/Integrity: Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances. Maintains confidentiality of all player accounts. Maintains security and confidentiality of files, records and lists. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Enforce Project 21 policy and procedures by monitoring area for underage gamblers. Suggests players in Caesars Rewards, Caesars Rewards App, Play by CR, and Caesars Rewards Visa. Suggests products, services and experiences to guests. Other duties as assigned.

Requirements

• Experience in casino/hotel, customer service, host, marketing, sales, or other account management experience preferred.
• College Degree with emphasis on Marketing, Business Administration or equivalent field preferred.
• Knowledge of the Gulf Coast region preferred.
• Ability to think independently in making decisions to maximize customer service experience and program profitability.
• Ability to effectively manage time and perform multiple tasks simultaneously.
• Must be proficient with customer Point-of-Service systems.
• Excellent interpersonal, communication, problem solving and analytical skills required.
• Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences.
• Strong attention to detail with both trip logistics and customers.
• Must have excellent customer service skills.
• Agrees to sign non-disclosure agreement upon job offer.
• May be asked to sign a non-compete agreement.
• Must be able to respond calmly in crisis and demanding situations, particularly when situations involve customer or employee conflicts.
• Must be very effective at both verbal and written communication.
• Must be able to converse over the telephone in situations where there is loud and disruptive background noise.
• Schedule flexibility required – this position will be scheduled on nights, weekends, and holidays.
• Must pass a drug test.
• Must be at least 21 years of age.
• Maintain knowledge of current property events, promotions and attractions.
• Comfortable working in a fast paced, dynamic environment.
• Ability to work effectively in a team setting and independently.
• Must present a well-groomed, professional appearance.
• Must adhere to uniform/appearance requirements.
• Ability to appreciate and be friendly with all Harrah’s Gulf Coast team members who are of various ethnic and cultural backgrounds.
• Able to accept direction of Senior Leadership.
• Able to read, write and speak English sufficiently to perform job.
• Available to work any shift, holidays and weekends.
• Ability to tolerate cigarette/cigar smoke and e-cigarette vapor.
• Responds to visual and aural cues.
• Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine, ten key, and printer.
• Able to tolerate a loud and noisy environment.
• Able to stand and walk for extended periods.
• Able to sit, stoop, reach and bend.
• Able to lift 20 pounds.

Nice To Haves

• Luxury service experience a plus.

Responsibilities

• Builds relationships with target players utilizing contact strategy through a variety of in-bound and out-bound channels.
• Leverages property amenities/programs to target players.
• Maintains close ties with target guests through personal contact.
• Arranges accommodations and amenities.
• Handles and resolves player problems.
• Maintains goodwill with all guests.
• Ensures guests are aware of events and supports execution through attendance and follow-up.
• Maintains high level of visibility throughout the facility.
• Escalates customer feedback appropriately.
• Provides collection of credit according to established regulatory procedures.
• Complies with state and local regulatory standards.
• Actively seek out target players and signs them up for Caesars Rewards.
• Informs new prospects about benefits of Caesars Rewards program.
• Utilizes the casino computer systems for the purpose of tracking complimentary items to qualified guests based on restricted comping guidelines.
• Seeks direction from manager to investigate, evaluate and determine the financial stability of potential customers using all reliable sources available.
• Understands competitive environment and can promote and explain Harrah’s Gulf Coast’s benefits and features.
• Gives feedback to the appropriate department as new competitor information is acquired.
• Collaborates with work-group and all support departments to ensure player satisfaction.
• Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems.
• Works with team members to achieve common goals.
• Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances.
• Maintains confidentiality of all player accounts.
• Maintains security and confidentiality of files, records and lists.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Enforce Project 21 policy and procedures by monitoring area for underage gamblers.
• Suggests players in Caesars Rewards, Caesars Rewards App, Play by CR, and Caesars Rewards Visa.
• Suggests products, services and experiences to guests.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time