Casino Host

Prairie Meadows • Altoona, IA

6h

About The Position

Responsible for generating casino revenue through the development of new VIP accounts, while maximizing existing revenue streams utilizing our existing database. Identifying and cultivating mid and high-level slot & table game guests with emphasis on developing relationships.
Enhances existing and new business relationships with VIP guests by establishing personal contact, offering personalized service and engraining the customer with our programming via out-bound calls, email correspondence, targeted VIP mail campaigns and various other marketing lead generation tactics that foster an exclusive client relationship and generates an acceptable margin of gaming revenue as determined by management.
Responsible to market and fill property events with VIP customers. Significant amount of time customer-facing, communicating, calling and socializing – participating in property events and other social functions.
Anticipates, responds to and consistently meets or exceeds the needs of the guests – extending offers/awards/complimentary services within established guidelines
Handles difficult guests and situations in a calm, professional manner.
Diligently focuses on customer development including prospecting, promotions, events, and additional customer relationship management activity (i.e. knowledge of special occasions such as birthdays, anniversaries, etc. for VIP players).

Requirements

• High school diploma or equivalent. College degree preferred.
• 5+ years of experience in progressive Sales/Customer Service positions
• 3+ years supervisory/management experience preferred
• Casino background preferred
• Ability to motivate & mentor team to achieve desired goals
• Highly motivated and comfortable working with the public and selling our brand
• Ability to communicate and interact verbally and in writing with people of diverse backgrounds
• Self-starter must have strong follow-through skills
• Strong internal/external customer services skills
• Able to multi-task in a fast paced environment
• Must be detail oriented with proven organizational skills
• Able to be flexible in hours is essential
• Must be willing to work irregular hours as necessary, including Holiday and Weekends
• Ability to work under pressure
• Intermediate knowledge level of Microsoft Office Suite a must
• Working experience of OASIS Super Playmate and Loyalty are preferred
• Physical duty that includes ability to stand, walk and/or sit for extended periods of time. May include both indoor and outdoor environment. Occasional travel.
• Required to lift up to 35 lbs
• Willingness and ability to work flexible schedule, including weekends, evenings and holidays
• Must be able to handle a fast paced and stressful environment and be able to tolerate secondary smoke along with loud noise

Nice To Haves

• College degree preferred.
• 3+ years supervisory/management experience preferred.
• Casino background preferred.
• Working experience of OASIS Super Playmate and Loyalty are preferred.

Responsibilities

• generating casino revenue through the development of new VIP accounts
• maximizing existing revenue streams utilizing our existing database
• Identifying and cultivating mid and high-level slot & table game guests with emphasis on developing relationships
• Enhances existing and new business relationships with VIP guests by establishing personal contact, offering personalized service and engraining the customer with our programming via out-bound calls, email correspondence, targeted VIP mail campaigns and various other marketing lead generation tactics that foster an exclusive client relationship
• market and fill property events with VIP customers
• Anticipates, responds to and consistently meets or exceeds the needs of the guests
• Handles difficult guests and situations in a calm, professional manner
• Diligently focuses on customer development including prospecting, promotions, events, and additional customer relationship management activity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED