Casino-Hotel Housekeeping Coordinator

Choctaw Nation of Oklahoma•Durant, OK

3d•$16•Onsite

About The Position

The Hotel Housekeeping Administrative Coordinator is responsible for the support and general synchronization of the daily housekeeping operations. We ask that you be across a range of responsibilities, including scheduling, assisting with payroll and other reporting activities and tasks, and general clerical responsibilities. May also manage the planning and organization of scheduled mandatory trainings that are announced, as well as any other task assigned by management. You will report to the Hotel Housekeeping Manager.

Requirements

Proficient in Word, Excel, and Outlook
Data entry skills
Knowledge of all technically integrated applications and how to use standard office equipment, PMS, IPODS, modern phone systems, and copy/scan machines, messenger, TEAMS.
Demonstrate wonderful customer service to maintain a positive brand image and company reputation.
Ensure administrative functions are assigned and completed according to company standards.

Nice To Haves

One (1) year of prior administrative experience preferred.

Responsibilities

Organize schedules for staff, supervisor’s, shift managers, and manager. Ensuring the department achieves exceptional service delivery in the most efficient possible. Represent themselves as a brand ambassador.
Respond to and resolve the Main Watcher reports for returned or non-returned keys, always update the call-log, tracking and filing all daily workflow files and task sheets.
Monitor the Inmoment postings to ensure that we respond to any guest recovery opportunities to provide a 4 Diamond service experience to all guests.
Ensure that retention interviews stay up to date by assisting and making awareness of the associates that need to be interviewed to management. Follow protocol for any biohazard items.
Prepare and keep attendance documentation, terminations, and job requisitions up to date.
Advise team members of any room status changes and running occupancy, and room reports.
Constant communication through TEAMS, HOTSOS, and other applications to dispatch guest requests, front desk needs and queue rooms, work orders and lost and found processing.
Document and report all items in need of maintenance work orders.
Perform other duties as may be assigned.

Benefits

Free gym membership
Free access to employee health clinic
Free lunch for casino & resort associates
Earned wages access once per week for hourly Associates
Pet insurance
Paid vacation / sick time
Medical / Dental / Vision
401(K) with company match
College tuition reimbursement
Short-term disability, long-term disability, and family leave
Employee assistance program
Employee prescription program
CNO Paid Life Insurance
Teladoc
On Site Dental Clinics (Jet Dental)
On Site Mammogram Services
Free diabetes and hypertension monitoring benefit (Livongo)
Accolade- Concierge Benefits Program
Wellness Program that equals savings on health insurance cost (Virgin Pulse)
Maternity Care Program
(Benefits provided by the Choctaw Nation are based on employment classification)