Casino VIP Hospitality Host

Caesars Entertainment•Danville, VA

1d•Onsite

About The Position

Essential Job Functions: · Greet guests in the casino and participate in social events and special promotions. · Uses sound judgement and makes decisions following established comp and expense guidelines. · Maintains close ties with customers to increase loyalty. · Anticipates, responds to, and consistently meets or exceeds the needs of guests, including, but not limited to, accommodation arrangements. · Seamless coordination with Account Development team, New Business Team, and employees throughout the property (e.g., Credit, Gaming, Hotel, and Food & Beverage) to create successful solutions for guest issues. Finds new customers based on criteria established by property leadership. · Ability to effectively manage time and perform multiple tasks simultaneously. · Standing/walking on the casino floor interacting with guests 80-90% of the shift. · Handles demanding guests and situations in a calm, professional, and prudent manner. · Fully complies with all applicable rules, regulations, laws, and policies, and conducts themselves with the highest levels of integrity and honesty. · Gives consistent, polite, timely, and accurate information and service to all guests; taking the initiative to find the answer when unsure.

Requirements

High school diploma or GED required
Two or more years of experience in casino/hotel, customer service, host, or other account manager preferred.
Must be able to move in and around the Casino/Hotel areas and Caesars Rewards centers throughout the entire shift.
Must be able to stand and walk for extended periods.
Must be able to keep aware of the constant changes and enhancements of the Caesars Rewards program and its benefits.
Must be able to respond calmly and handle many customers’ demands in a fast-paced environment.
Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk.
Must be able to lift and carry up to 25 pounds.
Responds to visual and aural cues.
Must have manual dexterity to be able to operate the following equipment: computer, telephone, photocopy machine, fax machine, ten-key, embosser, printer, and bar encoder.
Must be able to tolerate areas containing secondhand smoke.

Responsibilities

Greet guests in the casino and participate in social events and special promotions.
Uses sound judgement and makes decisions following established comp and expense guidelines.
Maintains close ties with customers to increase loyalty.
Anticipates, responds to, and consistently meets or exceeds the needs of guests, including, but not limited to, accommodation arrangements.
Seamless coordination with Account Development team, New Business Team, and employees throughout the property (e.g., Credit, Gaming, Hotel, and Food & Beverage) to create successful solutions for guest issues.
Finds new customers based on criteria established by property leadership.
Ability to effectively manage time and perform multiple tasks simultaneously.
Standing/walking on the casino floor interacting with guests 80-90% of the shift.
Handles demanding guests and situations in a calm, professional, and prudent manner.
Fully complies with all applicable rules, regulations, laws, and policies, and conducts themselves with the highest levels of integrity and honesty.
Gives consistent, polite, timely, and accurate information and service to all guests; taking the initiative to find the answer when unsure.