Catering Coordinator

Biltmore Hotel Limited•Coral Gables, FL

1d•Onsite

About The Position

The Catering Administrator is responsible for complementing the work being conducted by the sales / catering department consisting of significant customer contact mostly on the phone, and also personal contact within the office. Greets and assist visitors, answers incoming calls to the Catering Office and assists in handling any client complaints that come to the office. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).

Requirements

Speak, read, write and understand the English language.
Compute accurate mathematical calculations.
Provide legible communication and directions.
Perform job functions with attention to detail, speed and accuracy.
Prioritize and organize.
Think clearly, remaining calm and resolving problems using sound judgment.
Follow directions thoroughly.
Understand guest’s service needs.
Work cohesively with co-workers as part of a team.
Work with minimal supervision.
Maintain confidentiality of guest information and pertinent resort data.
Use a computer keyboard and possess basic typing skills.
Possess moderate to advanced computer skills.
Work in a dynamic and constantly changing environment.
Adept to multitasking.
High School diploma is required.
Minimum three to five years of extensive clerical/secretarial experience preferably in a hotel environment.

Nice To Haves

Bachelor’s Degree is preferred
Catering background strongly preferred.
Knowledge of Delphi Sales software preferred.

Responsibilities

Order and maintain office supplies.
Organize and maintain filing system.
Handle all sales inquiries.
Produce client proposals and contracts.
Regularly perform duties within sales database.
Conduct research on potential clients.
Occasionally conduct property tours for potential clients.
Produce expense reports for managers.
Receive visitors and guests.
Answers questions and concerns; follows through either to resolution or refer to the appropriate manager.
Assure all incoming and outgoing correspondence is typed, received, mailed, e-mailed and/or filed as required.
Assist managers in scheduling appointments, meetings and travel arrangements for business trips as required.
Assure deposit schedules are current
Maintain and upkeeps all office equipment
Produce Month End Reports.