CATERING MANAGER

HOTEL NIKKO OF SAN FRANCISCO INC 150 POWELL ST•San Francisco, CA

1d•$70,000 - $95,000•Onsite

About The Position

Hotel Nikko San Francisco, voted a Best Place to Work by San Francisco Business Times, is a luxury property located just off Union Square in Downtown San Francisco, with 532 guest rooms and suites and 22,000 square feet of meeting and banquet room space and has recently undergone a multi-million dollar renovation. We are actively recruiting for an exempt Catering Sales Manager who will report directly to the Director of Catering and Conference Services. JOB OVERVIEW: Develop business through direct sales solicitation; secure new accounts, maintain existing accounts and execute tactical sales plans strategy to maximize the profitability of the hotel while maintaining guest satisfaction. Oversee client functions to ensure customer satisfaction.

Requirements

Some College plus 3+ years sales or catering related experience, or equivalent combination of education and experience.
Knowledge of hotel and food & beverage operations preferred.
Must speak fluent English. Other languages preferred.
This job requires ability to perform the following: Frequently standing up or moving within and outside of the facility Carrying or lifting items weighing up to 25 pounds Handling objects Bending, stooping, kneeling
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
Problem solving, reasoning, motivating, organizational and training abilities are used often.
Ability to travel to attend workshops, tradeshows, conventions, etc.
May be required to work nights, weekends, and/or holidays.
All candidates must be fluent in verbal and written English.

Nice To Haves

Knowledge of hotel and food & beverage operations preferred.
Other languages preferred.

Responsibilities

Establish client base of individuals, organizations, associations, social, and/or corporate businesses through direct outside and inside sales efforts to secure business for the hotel to ensure that catering and F&B outlets (including ANZU Restaurant , Kanpai Lounge, Feinstein’s at the Nikko and ANZU to you) revenue goals are met or exceeded.
Actively prospect and qualify new business.
Negotiate guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines.
Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders.
Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures
Work closely with other hotel departments to facilitate services agreed upon by the sales-catering office and prospective clients.
Disseminate sales-related information to other departments as appropriate.
Welcome group contact upon arrival at function and ensure guest satisfaction.
Arrange and conduct special events, site inspections, and off-site presentations for potential clients.
Entertain clients in accordance with established company and hotel policies and guidelines.
Maintain client files and update information daily in accordance with established departmental policies and procedures.
Produce monthly sales-related reports.
Provided Five Star Service as the hotel’s primary contact to all assigned events
Attend and represent hotel at trade shows and conventions
Follow up with guests regularly during and after departure to ensure satisfaction and secure future bookings.
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments.
May assist in developing and implement sales actions plan as assigned.
May also participate in the annual budgeting and planning process.
May assist client in menu planning.
May coordinate food, beverage, table arrangements and decorations with Banquet Department.
Perform other duties as assigned.

Benefits

Zero-deductible Medical Plan
Pre-Tax Commuter and Parking Benefits
Dental (PPO/DMO)
PTO
Vision
Floating Holidays
Chiropractic and Acupuncture Services
Birthday Pay
Long-Term Disability
401K Matching Program
Life Insurance
2% Company Profit Sharing
Flexible Spending Account (FSA)
Employee Assistance Program (EAP)
Friends & Family Rates at Nikko/Okura Hotels
Reciprocity Rates at Participating Hotels
Employee Discounts in ANZU and Feinstein’s at the Nikko
Travel Assistance through Mutual of Omaha
Free Employee Dining Room Meals
Free Laundry and/or Parking to those who qualify
Access to Health Club (Nikko Fitness Center, Swimming Pool, Fitness Classes, etc...)
Employee Computer Access for Web Browsing and Printing
Fitness/Gym Reimbursement
Employee Job Referral Program
Employee Recognition Programs and Employee Appreciation Events
Discounts on the following: Offsite Parking, Personal Dry Cleaning & Laundry, Movie Tickets, Amusement Park Tickets, Work Safety Shoes