Catering - Catering Operations Coordinator

SSA Group, LLC • Madison, WI

1d • $22 - $25

About The Position

The Coordinator of Catering Operations will support the Event Sales team in planning, coordinating, and executing events with a strong focus on Food & Beverage (F&B) operations. This role involves managing client relationships, overseeing event logistics, and ensuring the highest level of customer satisfaction. The Coordinator will work closely with the General Manager, Event Sales Team, Food & Beverage Operations Team, and other departments to deliver seamless and memorable events.

Requirements

• Strong interpersonal and communication skills.
• Exceptional problem-solving and decision-making abilities.
• Ability to remain organized and flexible in a fast-paced environment.
• Proficiency in basic office functions and computer skills.
• Physical ability to stand for extended periods and handle boxes (up to 35 lbs).
• Availability to work varied hours, including nights, weekends, and holidays.
• Must be 18 years or older.

Nice To Haves

• 1-2 years of experience in catering operations and/or event planning, preferably in off-site catering, hotel, or cultural attraction venues.
• Knowledge and execution of BEOs. Working knowledge of Tripleseat is a plus.

Responsibilities

• Oversee, and execute all aspects of events, with a focus on F&B operations including setup, staffing, and equipment.
• Coordinate with the operations and culinary teams to ensure events are executed flawlessly.
• Walk event spaces before events to ensure everything is in working order and address any issues promptly.
• Batch and distribute BEOs weekly for planning purposes.
• Distribute revisions to key stakeholders when necessary.
• Advise sales team on any outstanding balances due post event.
• Oversee quality, product levels, and inventory of F&B products.
• Ensure compliance with all food safety regulations and practices.
• Create eye-catching and innovative F&B displays in collaboration with the Executive Chef.
• Facilitate the maintenance and repairs of F&B equipment as necessary.
• Communicate and collaborate effectively with the Catering Operations, Culinary Team, and other departments involved in events.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Ensure compliance with local, state, and federal laws.
• Maintain a clean, safe, and organized work environment.
• Develop and execute plans for coordinating department sales goals with budget and operational plans.
• Analyze sales and inventory to maximize opportunities.
• Minimize controllable costs associated with the operation and strategize on revenue avenues.
• Promote an inclusive and supportive approach within the unit.
• Support sustainability and conservation efforts in line with company and client guidelines.
• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.

Benefits

• On-Demand Pay Program: Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
• Tuition Discount through Partnership College.
• Up to 8 hours of Bereavement Leave
• Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.
• Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.. Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed