Catering Sales Manager | Courtyard, Portland Convention Center

CSM Careers•Portland, OR

About The Position

This position is responsible for generating new business and maintaining existing clients/corporate accounts. Uses sales skills to drive revenue, maximize profit and ensure quality. Responsible for meeting catering revenue, group rooms revenue and meeting room rental goals through food, beverage, room rental and audio visual sales by proactive sales calls, maximizing space potential and food and beverage minimums. Detailing events and consistently pursuing up-selling opportunities to maximize revenue potential. Achieves business revenue goals by developing, building and maintaining excellent client relationships through community involvement, local visitors’ bureau, wedding organizations, charity events and cultivating client database. Uses expertise to assist in the advisement of implementing changes to Hotel operations based on sales and guest comments. Develop and deliver account strategy relating to overall hotel performance. Responsible for effectively managing revenue by utilizing market industry data and knowledge to secure appropriate business to maximize hotel profitability. Works on pricing and mix of business. Has understanding of market fluctuations and trends. Responsible for utilizing sales tools/systems to accurately identify, report, forecast and communicate sales data. Ensures integrity of sales data by documenting information in Delphi or CI/TY on a daily basis. Utilizes sales tools, reader boards and other market intelligence to drive business. Responsible for management of rooms and catering expenses to maximize hotel profitability. Follows CSM procurement guidelines and applies good business judgment. Accountable for client satisfaction by ensuring Hotel service standards are met and clients’ needs are responded to in a timely manner. Ensures effective communication of client needs from sales to appropriate operational departments. Resolves client complaints and concerns in courteous and friendly manner, focuses on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards

Requirements

3+ years of catering and special events experience required
Must be detail oriented
Have ability to communicate well with all levels within and outside the organization
Be able to problem-solve with employees and clients
Must be able to manage multiple priorities in a fast-paced environment
Must have a valid driver’s license
High school diploma or GED required

Nice To Haves

College degree or equivalent experience preferred
Membership in catering and event organizations such as NACE and/or MPI is desired
Delphi experience desired

Responsibilities

Generating new business and maintaining existing clients/corporate accounts
Driving revenue, maximizing profit and ensuring quality
Meeting catering revenue, group rooms revenue and meeting room rental goals through food, beverage, room rental and audio visual sales by proactive sales calls, maximizing space potential and food and beverage minimums
Detailing events and consistently pursuing up-selling opportunities to maximize revenue potential
Achieving business revenue goals by developing, building and maintaining excellent client relationships through community involvement, local visitors’ bureau, wedding organizations, charity events and cultivating client database
Assisting in the advisement of implementing changes to Hotel operations based on sales and guest comments
Developing and delivering account strategy relating to overall hotel performance
Effectively managing revenue by utilizing market industry data and knowledge to secure appropriate business to maximize hotel profitability
Working on pricing and mix of business
Understanding market fluctuations and trends
Utilizing sales tools/systems to accurately identify, report, forecast and communicate sales data
Ensuring integrity of sales data by documenting information in Delphi or CI/TY on a daily basis
Utilizing sales tools, reader boards and other market intelligence to drive business
Managing rooms and catering expenses to maximize hotel profitability
Following CSM procurement guidelines and applies good business judgment
Ensuring Hotel service standards are met and clients’ needs are responded to in a timely manner
Ensuring effective communication of client needs from sales to appropriate operational departments
Resolving client complaints and concerns in courteous and friendly manner, focuses on service recovery when applicable
Working side by side with staff to train and model appropriate guest service standards