Catering Sales Manager

WINDSOR CAPITAL GROUP • Asheville, NC

3h

About The Position

Join our team! Windsor Hospitality thrives in building hospitality careers. We want to design a path of professional growth and give you the keys to such success. We are recognized as a strong partner with warm-hearted hospitality staff nationwide. Windsor Hospitality is looking for their newest Catering Sales Manager!

About this Location:
The Renaissance Asheville is a 278 room hotel located in the heart of downtown Asheville, with plenty of greenscapes and sweeping views of the Smoky Mountains. The Blue Ridge Mountains are the perfect backdrop to explore North Carolina's best kept secret. We welcome guests to discover the unexpected as they journey through our neighborhood.

Why do we need you?
Responsible for attainment of assigned goals tied to the overall performance of the hotel. The individual will be responsible for effectively soliciting and securing new accounts, maintaining existing accounts and implement the sales and marketing strategies to maximize profits of the hotel while maintaining customer satisfaction. The Catering Manager will work in conjunction with the Director of Sales to meet the revenue goals, oversee the successful execution of the events and maintain the daily operations of the Catering Department.

Requirements

• Associate degree preferred, or an equivalent level of education and experience
• Demonstrate excellent oral, written communication and presentation skills
• Demonstrate excellent public contact skills
• Ability to work flexible schedule to include evenings, weekends and holidays
• Ability to travel to attend workshops, tradeshows, conventions, etc.
• Ability to operate under pressure in a fast-paced environment, able to deliver effective results, meet tight deadlines and targets
• Excellent attention to detail and organizational skills
• Create new ways of presenting information that will attract peoples’ attention
• Frequently change from one activity to another, for example, writing a speech, giving a speech, and writing a report of campaign progress
• Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner
• Proficiency in computer software

Responsibilities

• Effectively attain assigned sales and revenue goals as well as solicitation call goals
• Develop and execute business plans for designated markets
• Proactively conduct solicitation calls (emails and phone), hotel site tours, client’s offsite visits specific to assigned market segment, using all available technology, in order to generate new leads
• Develop and continually enhance relationships with assigned accounts to maintain high visibility and increase market share
• Aim to maximize revenue in rooms, public space, food and beverage, and ancillary products and services.
• Monitor and evaluate trends within assigned market segment.
• Keep excellent record of all client interactions within the sales tool
• Ensure client communication and lead response is professional, effective and timely
• Maintain an updated pipeline of business opportunities and be ready to share progress at all times
• Participate in Daily Business Review and adhere to rate quotes guidelines
• Prepare and present effective, personalized and creative proposals
• Negotiate and execute contracts that are fair, profitable and have received approval from Director of Sales
• Assist Director of Sales in building standard menus, specialized menus and packages and conduct regular competitive pricing analysis
• Develop a full working knowledge of the operations and policies of the hotel and applicable departments
• Interface with kitchen and banquet departments regarding specific client needs.
• Prepare, distribute and review all Banquet Event Order with the Hotel Team in a timely manner and while ensuring its accuracy
• Lead Banquet Event Order meetings
• Ensure changes are communicated timely to impacted departments/operations leaders
• Assume responsibility for the successful set-up and execution of social and corporate meetings, meals, and special events
• Ensure Banquet checks have been signed at conclusion of events and final payment secured
• Assist Director of Sales with catering forecasts and reports
• Develop active communications and close rapport with Convention & Visitors Bureau, National Sales Offices, Planners Associations, Chamber of Commerce, and other sources of sales information and support
• Travel locally to conduct outside calls, promote the hotel, and review competition
• Participate in trade shows and community and professional organizations to maintain high visibility and the achievement of revenue goals

Benefits

• Medical, Dental, Vision, Life and Disability Insurance: If eligible, enjoy access to quality healthcare plans to stay healthy and protected.
• Flexible Spending Account (FSA): Pre-tax savings for healthcare and dependent care expenses.
• 401(k) & Roth 401(k) Plans: Plan for your future with employer-supported retirement options.
• Employee Assistance Program (EAP): Confidential support services for personal and professional well-being.
• Career Growth Opportunities: We promote from within and invest in your long-term success.
• Paid Time Off (PTO): Take time to relax, recharge, and explore life outside of work.
• Paid Sick Leave: Supportive sick time policy to care for your health when you need it.
• Exclusive Employee Hotel Discounts: Take advantage of special rates for hotels in our brand portfolio—just for our team members and their family & friends.
• Enjoy complimentary On-Shift Meals (participating hotels): Enjoy a free, delicious meal provided by the hotel during each scheduled shift.
• Recognition & Rewards Program: Our team members are regularly acknowledged through performance awards, milestone celebrations, and incentive programs that recognize excellence and dedication.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree